Summary

To pursue a progressive career in a dynamic organization which provide opportunities for both personal and Professional growth.

Projects

Prepaid Energy Meter Using Smart Card Technology

Experience

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Customer Support Executive
Augere Pakistan (Pvt.) Ltd.
Jul 2017 - Present | Multan, Pakistan

• Installation and Troubleshooting of LTE 4G devices
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

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Trainee Engineer
The Women University Multan.Punjab,Pakistan
Apr 2016 - Mar 2017 | Multan, Pakistan

• Using computer-assisted engineering and design software.
• Attending meetings on site
• Preparation of Electrical procedures for installation test & commissioning.
• Reading electrical design specifications and technical drawings.
• Organizing routine servicing schedules.
• Making sure all electrical engineering projects are fit for purpose.
• Liaising with and monitoring third party contractors.
• Negotiating with suppliers and purchase items at optimum cost.

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Intern Engineer
Pakistan Telecommunication Company Limited (PTCL)
Feb 2014 - Feb 2015 | Multan, Pakistan

• Pin to Port Plan Analysis
• Fault Analysis
• Cable Fault Analysis
• MDF Jumper Maintenance
• Business Promotion
• DSL Modem Configuration
• Investigate business problems, analyze root causes and provide resolutions
• Attend team meetings to collect and convey information required for business planning
• Evaluate current business practices and recommend improvements.
• Manage administrative and information needs of Business Manager.
• Assist in managing business operations on daily basis.
• Ensure customer satisfaction by addressing customer inquiries and concerns in a timely fashion.
• Promote company’s products and services to customers

Education

Institute of Southern Punjab, Multan
M-Phill (18 Years), M.Sc Electrical Engineering‎
Electrical Power
Completed
2016
Bahauddin Zakariya University
Bachelor (14 Years), Bachelors in Science, B.Sc‎
CGPA 3.3/4
2013
BISE
Higher Secondary School Certificate/Intermediate/A-Level, Faculty of Science (Pre-Engineering), F.Sc Pre-Engineering‎
Chemistry, Mathematics, Physics
Percentage 74%
2009
BISE
Secondary School Certificate/Matriculation/O-Level, Matric in Science, Matric in Science‎
Chemistry, Mathematics, Physics
Percentage 86%
2007

Skills

Less than 1 Year6 to 12 months
Less than 1 YearClient Aquisition
Less than 1 YearClient Follow-up
Less than 1 YearComputer Hardware
Less than 1 YearConsumer Electronics
Less than 1 YearCorporate - IT Department
Less than 1 YearDeal Qualification
Less than 1 YearDirect Sales
Less than 1 YearMATLAB
Less than 1 YearMobile Services
Less than 1 YearSales Promotion
Less than 1 YearSensitivity Analysis
Less than 1 YearSoftware
Less than 1 YearStrengthening Client Relationships
Less than 1 YearWriting Proposals

Languages

Expert Punjabi
Expert Urdu
Expert English

Companies Followed

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