I am confident, enthusiastic and an energetic person with an ability to learn and adapt quickly to changing circumstances accepting challenges and to tackle them even in situations under pressures. Possess good communication skills, which enable me to work effectively either on my own or as a part of the team.
Identify Target Customers
Set Clear Objectives
Solid Content Strategy
Develop relevant content topics to reach the company’s target customers.
Create and manage all published content (images, video and written).
Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
Lecturer (CTI) at Computer Science department.
Lecture planning, preparation and research.
Contact and teaching time with students.
Checking and assessing students' work.
Encouraging personal development via tutorial or pastoral work.
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports