Monitor project and ensure achievement of all revenue objectives and develop and maintain professional relationships with all clients and achieve all business objectives and determine an effective strategy
Analyse all competitor strategies and coordinate with clients for all account plans and monitor all present and future trends for all client businesses and perform crisis management.
Coordinate with clients, owners and subcontractors to ensure optimal level of client satisfaction and administer everyday operation for projects.
Take ownership of Corporate customers issues and follow problems through to resolution
Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople
Expertise in Customer Services, Corporate Communication, Making Policies, Quality Assurance Monitoring & Evaluation.
Multiple experience of different departments on rotation in Telenor e.g.System &, Process, Planning Policies, Monitoring COC compliance of HR, Administration, S&D team as Relationship Executive where Contributed to the international Project DIGI Malaysia’s ongoing development and improvement of the customer experience, proactively develop customer relationships by maintaining contact at an appropriate level.
Project of Revamping of IVR, Initiate different Projects on CSI/FCR/CFL with marketing Team to enhance Sales & Customer Experience.
Making MOM in Board Meetings
Inbound calls, Evaluation & Monitoring task in Quality Assurance department.
Admin Office, Also member of Customer response management in tele marketing team University of South Asia.