Summary

Manager Recruitment / Executive Project & Business Development Manager

Projects

CFL
IVR REVAMPING 345 in Telenor Pakistan

Experience

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Recruitment Manager / Executive Project & Business Development Manager
Efu Life Assurance Ltd
Nov 2015 - Present | Lahore, Pakistan

Monitor project and ensure achievement of all revenue objectives and develop and maintain professional relationships with all clients and achieve all business objectives and determine an effective strategy
Analyse all competitor strategies and coordinate with clients for all account plans and monitor all present and future trends for all client businesses and perform crisis management.
Coordinate with clients, owners and subcontractors to ensure optimal level of client satisfaction and administer everyday operation for projects.
Take ownership of Corporate customers issues and follow problems through to resolution

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Customer Response Manager
Din Media Group
Jul 2015 - Oct 2015 | Lahore, Pakistan

Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople

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Senior Customer Services Executive
Telenor Pakistan
Feb 2007 - May 2014 | Lahore, Pakistan

Expertise in Customer Services, Corporate Communication, Making Policies, Quality Assurance Monitoring & Evaluation.
Multiple experience of different departments on rotation in Telenor e.g.System &, Process, Planning Policies, Monitoring COC compliance of HR, Administration, S&D team as Relationship Executive where Contributed to the international Project DIGI Malaysia’s ongoing development and improvement of the customer experience, proactively develop customer relationships by maintaining contact at an appropriate level.
Project of Revamping of IVR, Initiate different Projects on CSI/FCR/CFL with marketing Team to enhance Sales & Customer Experience.
Making MOM in Board Meetings

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Customer Relation Officer
Mobilink GSM (PMCL)
Jan 2005 - Dec 2006 | Lahore, Pakistan

Inbound calls, Evaluation & Monitoring task in Quality Assurance department.

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Office Assistant / Customer Response Management
University of South Asia
Feb 2004 - Aug 2004 | Lahore, Pakistan

Admin Office, Also member of Customer response management in tele marketing team University of South Asia.

Education

Virtual University of Pakistan
Master (16 Years), , Masters in Business Administration‎
Marketing
2014
University of Engineering & Technology
Certification, Primavera 6‎
Project Management Professional
Completed
2013
University of Engineering & Technology
Certification, Project Management‎
Project Management
Completed
2012
Edge Systems International
Certification, FOUNDATION Computer‎
MicroSoft Offices
Completed
2002
Edge Systems Internationals
Certification, Flash Commerce Computer‎
Flash Commerce
Completed
2002
University of the Punjab
Bachelor (14 Years), Bachelors in Arts, Bachelor‎
Educational Psychology
Grade A
2002
University of the Punjab
Higher Secondary School Certificate/Intermediate/A-Level, Faculty of Arts, Intermediate‎
Education
Grade A
1999
Government Girls High School Lahore
Secondary School Certificate/Matriculation/O-Level, Matric in Arts, Metric‎
Comparative Education
Grade A
1997

Skills

Less than 1 YearAdobe Flash
5+ Years Client Follow-up
1 yearClosing
3 Years Cold Calling
5+ Years Customer Care
5+ Years Customer Interaction Management (CIM)
1 yearDirect Sales
4 Years Executive Presentation Skills
Less than 1 YearGo-to-market Strategy
3 Years Identifying Sales Opportunities
Less than 1 YearInstitutional Selling
1 yearInternational Business Exposure
2 Years Inventory Planning
Less than 1 YearLead Generation
5+ Years Multi Tasking
Less than 1 YearOutside Sales
3 Years Pricing Negotiation
2 Years Responding to RFPs
2 Years Sales Promotion
1 yearSales Retention
3 Years Selling Skills
3 Years Solution Selling
Less than 1 YearStrengthening Client Relationships
3 Years Strong Communication skills
Less than 1 YearTender Preparation
Less than 1 YearWriting Proposals

Languages

Expert Urdu
Expert English