Summary

Currently working as Customer Care Representative (Senior Officer) at K- Electric Limited, since November 05, 2014 till date.

- Manage Customers grievances
- Address customer queries
- Make necessary corrective measures as per companys SOP
- Implement companys SOPs during customer handling
- Participate in floor management.
- Manage and coordinate requirements of ISO Audit.
- Involve with customer to show complete focus
- Initiate departmental reporting.
- Conduct trainings to new inductees
- Manage general processing of Billing.
- Develop mechanism to avoid repetition of customers walk-in.
- Manage general correspondence with other departments to expedite customers queries and grievances.
- Conduct activities related to health and safety.
- Manage general communication with other departments.
- Conduct daily huddles to motivate and encourage team members.
- Control mechanism of emergency exits and availability of First Aid
- Carry out presentation about teams performance on monthly basis.
- Special assignments.
- Customer services.
- Any other as directed by superiors.

Teaching Experience

Teaching MCS students since July, 2017 at Sindh Institute of Management Technology (SIMT), Karachi, subjects includes Data Communication Networks and Grid Computing till date.
Previously taught Distributed Systems to MCS students at Sindh Institute of Management Technology (SIMT), Karachi during May, 2017 and June, 2017.


Worked as Customer Services Officer in Head Office of Coats Pakistan (Pvt.) Limited

- I have been mainly involved in Customer Services, which has created special zeal in me.
- Responsible for Customer services and manage customer grievances.
- Facilitate customer for delivering their consignments and intimate customer for -any deviation in the delivery.
- Handling general correspondence with customers regarding delay in payments.
- Deal cash customers accounts
- Facilitate ISO - audit and statutory audit

Experience

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Senior Customer Care Officer
K Electrics
Nov 2014 - Present | Karachi, Pakistan

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Customer Services Officer
J&P Coats Pakistan (Pvt.) Ltd.
May 2006 - Nov 2014 | Karachi, Pakistan

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Assistant Manager Accounts
M/s Jupiter Insurance Company Ltd.
Dec 2003 - May 2006 | Karachi, Pakistan

Education

PAF Karachi Institute of Economics & Technology (PAF-KIET)
Master (16 Years), , Masters in Business Administration‎
Marketing
CGPA 2.8/4
2008

Skills

4 Years Account Mapping
Less than 1 YearBarter
1 yearBookkeeping
5+ Years Building Customer Loyalty
Less than 1 YearCA
Less than 1 YearCIA
4 Years Claims Management
5+ Years Client Aquisition
5+ Years Client Follow-up
4 Years Closing
3 Years Computational Finance
3 Years Cross Selling
4 Years Customer Analysis
5+ Years Customer Service Management
3 Years Direct Sales
1 yearFinancial Modeling, Analysis& Valuation
Less than 1 YearFinancial Statement Analysis
4 Years Go-to-market Strategy
5+ Years Government Contract Negotiations
4 Years Identifying Sales Opportunities
3 Years Insurance
3 Years International Business Exposure
3 Years Inventory Planning
4 Years Invoice Discounting
4 Years Key Account Management
Less than 1 YearOut-licensing
4 Years Outside Sales
4 Years Pipeline Management
3 Years Planning Budgeting & Forecasting
4 Years Profit Center Operations
4 Years Responding to RFPs
1 yearRevenue Recognition
4 Years Sales Audit
4 Years Sales Promotion
4 Years Selling Skills
3 Years Stock Control
5+ Years Strengthening Client Relationships

Languages

Expert Urdu
Expert English

Syed Contacts

Haris Rafiq
Glacier Fabrics