Summary

A challenging position sought with a progressive company, where my professional experience and expert knowledge would be exploited to the full. A high level of commitment and profession offered in return for challenges, job satisfaction and opportunity to build experience.
Top-performing Retail sales & distribution professional with 12 years of experience in Development Planning and execution, building market presence with proven track record of achieving Assigned targets.

Projects

Comparison Of Brand Loyalty & Customer Satisfaction Of Milk Pack And Olpers

Experience

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Supervisor Retail Sales
wi-tribe Pakistan Limited
Apr 2015 - Present | Rawalpindi, Pakistan

To manage Retail sale & distribution Network at North region with a Team of four Retail Executive.
Increasing product availability and visibility of all the products via increasing retail presence across north.
Ensuring product availability, visibility and effective handling Retail Channel.
Monitoring / Conducting daily sales hurdle / meetings.
Collaborate with marketing department in launching events and new product campaigns.
To ensure excellent customer service from all team members
Strong links with A & B + class retailers
Responsible for the day-to-day management of a Retail Shops in accordance with overall company policy.
Classification of Retail based on performance and ensuring service accordingly -
continuous effort to upgrade Channel performance. i.e. Retail Competitions.
Retail Growth & development.
To conduct regular visits to have first-hand information on the market situation and competitor’s progress.
Timely delivery of retail material (posters, subscription forms, skins, etc)

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Retail Sale Executive
wi-tribe Pakistan Limited
Mar 2012 - Apr 2015 | Rawalpindi, Pakistan

Maintain and build relationship with Retailer’s for future sales.
Posted all visibility materials at retailer’s shop and increase their visibility.
Controlling & Reporting of Retailers Cash / Inventory.
Timely delivery of retail material (posters, subscription forms, skins) etc.
Exploration of potential market.
Successful launch of wi-tribe Retail & distribution Channel and inducted 50+ CP & SC Retailers at North.

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Consumer Sale Executive
wi-tribe Pakistan Limited
Aug 2009 - Mar 2012 | Rawalpindi, Pakistan

“Star Performer of The month November (2010)” Award
Work closely with senior managers to develop marketing and business development strategies
Basic trouble shooting on customer site
Identify market opportunities and develop/maintain sales leads in their allocated area
Ensuring sales and achieving revenue targets.
Expanding local customer base and penetrating into profitable accounts

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Sale Executive
Silk Bank Limited.
May 2008 - Aug 2009 | Islamabad, Pakistan

Prepared call report of daily visits and fallow ups managing visits of the accounts, RF and Mortgages customers.
Managing portfolio of 20 MM.
Generating 4 MM per month low cost deposit.
Generating leads for RF & Mortgages.
Reviewing the daily requests coming from customer services.
Account opening including KYC.

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Consumer finance officer
Faysal Bank Limited
Mar 2007 - May 2008 | Rawalpindi, Pakistan

Prepared call report of daily visits and fallow ups managing visits of the clients.
Booked personal loan volume average 1 MM per month.
Ensuring good services for better customer assistance
To develop, maintain, and enhance healthy relations with potential customers as well as existing customers of the bank and to keep customers’ confidential record, files, and correspondence.
To send monthly mark-up invoices to the existing customers.
To approach potential customers for communicating info regarding bank’s financial products.
To provide after sales services and consultation to the customers regarding their capital requirements and utilization.
To submit applicants’ discrepancies for final approval and to coordinate with other departments for discrepancy resolution.
To lead and train my newly-inducted junior colleagues via on-the-job training.
Risk Assessment and Decision making on secured & unsecured loans.
Coordination with CAD for disbursement of personal loans.
Prepared MIS of all secured & unsecured loans Products.
Account opening including KYC.
Resolve the complains as per products of policy.

Education

Virtual University of Pakistan
Masters, Masters in Business Administration, Mba Marketing‎
International Management, Brand Management, Customer Relationship Management,
CGPA 3.2/4
2015
University of the Punjab
Bachelors, , Bachelors in Commerce‎
Accounting & Finance
2006

Skills

5+ Years BUSINESS ENGLISH
5+ Years Pricing Negotiation
5+ Years Sales
2 Years Brand Awareness Programs
2 Years Channel Sales
5+ Years Customer Service Management
1 yearData Distribution
5+ Years End to End Sales
5+ Years English communication
3 Years Loans - Auto
3 Years Loans - Mortgage
3 Years Loans - Personal
5+ Years Microsoft Excel
5+ Years Microsoft PowerPoint
5+ Years Microsoft Word
5+ Years Retail Products
2 Years Retailers
5+ Years Sales Forecasting
2 Years Sales Growth Analysis
5+ Years Sales Promotion
5+ Years Sales Retention
5+ Years Selling Skills
5+ Years Social Media Marketing
5+ Years Team Player

Languages

Expert English
Expert Urdu

Muhammad Naveed Contacts

Shazia Gillal
Faysal Bank Limited