To work with an aim to gain valuable hands on experience and professional skills in an organization which provides a challenging, learning and developing atmosphere.
providing 1st line technical support, answering support queries via phone & email.
Remote administration and management of customer premises equipment.
Working as additional In charge of Technical Support Team in NTR-1
(North Telecom Region)
To log & priorities system & user support calls for the second line support team.
Carrying out user administration and set up.
Recording and auctioning faults as reported on PCs, servers, laptops.
Determining the nature of faults and the steps required to rectify it.
Creating and maintaining email profiles for users.
Closing the job when normal service is resumed.
Excellent command on installation of CRM, OS (XP.Win7, win 8.1 win 10 ), Antivirus, MS
Office (2003, 2010, 2013) & other Software
Writing progress and statistical reports for supervisors and managers.
Using remote control software tools to provide fault resolution and diagnosis.
Creating and administrating Microsoft Exchange email
Document and maintain Help Desk policies and procedures.
Installations and configuration of SAP.
IT support .