Please turn on your javascript Imad Khan - RE - PTCL - Peshawar, Pakistan

Summary

To work with an aim to gain valuable hands on experience and professional skills in an organization which provides a challenging, learning and developing atmosphere.

Projects

fyp"visualizaiton of curriuclum"

Experience

Company Logo
RE
PTCL
Aug 2017 - Present | Peshawar, Pakistan

providing 1st line technical support, answering support queries via phone & email.
Remote administration and management of customer premises equipment.
Working as additional In charge of Technical Support Team in NTR-1
(North Telecom Region)
To log & priorities system & user support calls for the second line support team.
Carrying out user administration and set up.
Recording and auctioning faults as reported on PCs, servers, laptops.
Determining the nature of faults and the steps required to rectify it.
Creating and maintaining email profiles for users.
Closing the job when normal service is resumed.
Excellent command on installation of CRM, OS (XP.Win7, win 8.1 win 10 ), Antivirus, MS
Office (2003, 2010, 2013) & other Software
Writing progress and statistical reports for supervisors and managers.
Using remote control software tools to provide fault resolution and diagnosis.
Creating and administrating Microsoft Exchange email
accounts.
Document and maintain Help Desk policies and procedures.
Installations and configuration of SAP.

Company Logo
Intern IT Support Engineer
PTCL
Nov 2016 - Dec 2016 | Peshawar, Pakistan

IT support .

Education

NWFP University of Engineering & Technology
Bachelors in Technology Computer Science‎
Database System, Computer Networks and Communication, Programming
CGPA 2.4/4
2016
Peshawar University
Bachelors in Law BSc‎
Computer Science
Percentage 55%
2016
BISE
Intermediate in Computer Science F.Sc Pre-engineering‎
maths, physics.chemistry
Percentage 4%
2010
GHSS NO#1 PESHAWAR SADDAR
Matric in Science‎
Percentage 73%
2008

Skills

Less than 1 YearHTML/XHTML
Less than 1 YearIT Solutions
Less than 1 YearJava
Less than 1 YearMySQL
Less than 1 YearNetworking Protocol
Less than 1 YearPHP
Less than 1 YearSQL
Less than 1 YearWeb Services

Languages

Intermediate English
Expert Pashto
Expert Urdu