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Summary

I am a highly-motivated individual with strong analytical and technical skills with sound concepts of logic; I am a quick-learner and initiator, always being pro-active for process/design improvement. I have almost 4 years of experience in Client Services environment. My area of expertise also includes: preparing and presenting Specialized Technical Support Documents, flawless Communication and Process Implementation between Foreign Clients, Local Software Developers, and other departments of the company. I have ample knowledge of business processes, policies and procedures of Contact Centers, Client Services and Software Developers and their dealings, which makes it easier for me to adjust to Client Services Department of all kinds of industries and businesses.

Experience

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Customer Support Representative
Mindbridge Pvt. Ltd.
Feb 2014 - Present | Lahore, Pakistan

Responsibilities:
1-To provide excellent customer service and technical support to the U.S. Customers for leading CDMA/GSM Cell Phone Brands.

2- Providing e-mail support of billing and technical issues for the client based in Gulf countries.

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Sales Executive
The Resource Group TRG
Jun 2013 - Jan 2014 | Lahore, Pakistan

Responsibilities:
To generate revenue by selling Lines of Businesses to the U.S. customers over voice channels.
Product types: Cable, internet, Phone line

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Manager
EB UK Ltd
Mar 2011 - May 2013 | Nottinghamshire, United Kingdom

Education

University of Nottingham
Post Graduate In Business Management‎
Corporate management, Management and Planning , Leadership and Change Management
Percentage 70%
2011
University of the Punjab
Bachelors of Dental Surgery Bachelor of Commerce‎
accounting, taxation, economics
Percentage 75%
2008
BISE
Faculty of Science (Pre-medical) FA‎
Economics, Language, Pak Studies
Grade A
2006

Skills

4 Years Computational Finance
4 Years Customer Service Management
4 Years Formal Languages
4 Years Technical Support

Languages

Expert Punjabi
Expert Urdu
Expert English