I am a highly-motivated individual with strong analytical and technical skills with sound concepts of logic; I am a quick-learner and initiator, always being pro-active for process/design improvement. I have almost 4 years of experience in Client Services environment. My area of expertise also includes: preparing and presenting Specialized Technical Support Documents, flawless Communication and Process Implementation between Foreign Clients, Local Software Developers, and other departments of the company. I have ample knowledge of business processes, policies and procedures of Contact Centers, Client Services and Software Developers and their dealings, which makes it easier for me to adjust to Client Services Department of all kinds of industries and businesses.
1-To provide excellent customer service and technical support to the U.S. Customers for leading CDMA/GSM Cell Phone Brands.
2- Providing e-mail support of billing and technical issues for the client based in Gulf countries.
To generate revenue by selling Lines of Businesses to the U.S. customers over voice channels.
Product types: Cable, internet, Phone line