Summary

Superior quantitative and analytical capabilities.
Sound business judgment and communication skills.
Team player with strong leadership ability and interpersonal skills, Results driven individual with visionary approach towards issue resolution. Demonstrated ability to succeed in diverse and challenging business environments.

Experience

Company Logo
General Banking Officer
MCB Bank Limited
Dec 2014 - Present | Faisalabad, Pakistan

The primary responsibility is to meet high standards of external and internal customer service by ensuring process standardization, timely service, inculcation of customer-centric culture and strong operational controls in accordance with the high standards of service quality of the bank.
Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.

Education

Institute of Bankers Pakistan
Certification, JAIBP‎
Branch Banking, Introduction To Financial Systems And Banking Regulations
Incomplete
2019
Government College University Faisalabad
Masters, , M.Com‎
Accounting & Finance
Percentage 87%
2013
University of the Punjab
Bachelors, , B.Com‎
Percentage 66%
2011
Abdussalam college of science and commerce
Intermediate/A-Level, , F.Sc Pre-Engineering‎
Percentage 53%
2009
Government higher secondary school Awagat Faisalabad
Matriculation/O-Level, , Matric in Science‎
Percentage 75%
2007

Skills

4 Years Account Management Experience
4 Years account opening
4 Years Account Servicing
4 Years Anti-money laundering (AML)
2 Years Business Management Solutions
4 Years Commercial Banking
4 Years Commercial/Retail Banking
4 Years Corporate Finance
4 Years EKYC
4 Years Financial Statement Analysis
4 Years Internet Banking
1 yearKey Client Relationships
5+ Years Microsoft Word
4 Years ms office management
4 Years MS Outlook

Languages

Expert Punjabi
Expert Urdu
Expert English

Rizwan Contacts

Haroon Yousaf Khan
Punjab Police IC3 | Punjab Safe Cities Authority