Summary

I have over 7 year professional experience in sales, compliance and customer sales & services and operation department. Due to my ability to quickly learn and my adaptability, I have always grown in my career.
If given an opportunity, I believe I shall prove to be a vital resource for your organization.

Experience

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TSO
Wall's ICF Unilever pakistan
Mar 2018 - Present | Faisalabad, Pakistan

PermanentJourney Plan development and implementation.
Screening andhiring of Order Bookers / DSR’s
Followup of Sales on daily basis
Acheiving assigned targets
FCS , SCANNING , COTC, NEW LAUNCH, TRAINING, POTENTIAL HUNTING, PR WITH RETAILERS, FOLLOWUP, are major KPI.

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Damage Control Manager
walls ice cream Unilever
Mar 2017 - Mar 2018 | Faisalabad, Pakistan

• visit market local and outstation on daily basis
• Physically Check and verify damaged ice cream SKU
• Arrange lifting of damaged and rebate to retailer within KPI
• Dispose the damaged SKU

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Retail Sales Executive
TCS Private Limited
Apr 2011 - Mar 2017 | Faisalabad, Pakistan

Retail Sales Executive
JAN 2016
Responsibilities:
• Make booking of parcels at express center
• Achieving sales targets
• Arranging deliveries of all products in time
• Handling annoyed customers
Operation Assistant
JAN 2015-DEC 2015
Responsibilities:
• Managing credit card desk activities
• Record Maintenance and monitoring the delivery of ATM, Debit, Credit cards and other sensitive shipments in time
• Ensuring deliveries within defined KPIs
• Resolving the complaints against Non delivery, urgent delivery, Non Service Area Delivery, wrong delivery or late delivery of such CNIC shipments
• Generate reports/ presentations on monthly basis for complaint resolution analysis
• Arranging urgent deliveries and responding of emails
• Looking for related sub areas offices/branches all credit card desk activities
• Generating and sending reports for sub area offices/branches to ensure delivery of all credit card desk activities
Ufone Project Coordinator
APR 2011-DEC 2014
Responsibilities:
• Ensuring operational efficiency for Ufone Postpaid bills delivery
• Re-dispatching of Ufone bills/consignments which returned due to any reason
• Coordinate between company and customer against the complaints of late delivery / incomplete address/ Non Service Area/ Shifted address
• Maintain & keep the records of all customers complaints
• Generate reports/ presentations on monthly basis for complaint resolution analysis
• Address verification through agents on the behalf of Ufone
• Calling activity
• Addresses updating at back end for smooth delivery

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ACCOUNTANT
ECI chemical Industry
Jan 2010 - Dec 2010 | Faisalabad, Pakistan

• To keep the record of monthly book-keeping
• To maintain and keep Daily expense report
• To enter financial transitions in system according to the ledgers
• Prepare month salary sheet of whole staff of the company
• Update and maintain the daily inventory report
• Disbursements of payment to stakeholders on regular basis

Education

University of the Punjab
Masters, Masters in Business Administration, MBA‎
Marketing
Percentage 60%
2014
University of the Punjab
Bachelors, , B.A‎
Arts
Percentage 54%
2009
BISE Faisalabad
Intermediate/A-Level, , F.A‎
Percentage 51%
2007
BISE Faisalabad
Matriculation/O-Level, , Matric in Arts‎
Percentage 41%
2005

Skills

1 yearAggressive Marketing
5+ Years Bookkeeping
4 Years Branch Administration
Less than 1 YearCA
4 Years Customer Service Management
1 yearDirect Sales
4 Years Individuals / Consumers
4 Years Influential Communicator
3 Years Knowlege of basic computer use
4 Years Managing Large Teams - 20+ People
5+ Years Microsoft PowerPoint
4 Years Team Motivation

Languages

Expert Urdu
Expert English

Faisal Contacts

Marriam-un-Nisa Marriam
Muniff Ziauddin & Co.
Rabia Ghani
Quality Vertex Integrated System Engineering
sehrish ghazal
Habib Bank limited HBL
Sobia Azam
Pizza Hut