Please turn on your javascript akash abbasi - customer service officer - CMPak Pvt Ltd (Zong) - Islamabad, Pakistan

Summary

• EFU LIFE COMPANY.
Works in a Askari Bank as a Banca assurance sales consultant.

Major Responsibilities’:

 Give details to the other branches of the Askari commercial bank
 Give new offers to the banks about insurance
 Handling all tasks as per customer needs and requirement

• 4 Years’ Experience in ZONG as a Customer Service Officer (CSO).
Major Responsibilities:
 Retailer Helpline
 Branchless Banking
 Transaction Confirmation
 Commission Information
 Password Reset
 Biometric Issues
 Complaint postpaid and prepaid cross cell request
 Package activation
 Service activation
 Traffic change information
 Product information
 Service information
 Mobile devices complaint
 Net work internet projects
 3G 4G
 Biometric time pay training
 New teams members training
 Product training
 Communication skills
 System training
 Csp
 Crm
 Excel and in different porta

Experience

Company Logo
customer service officer
CMPak Pvt Ltd (Zong)
Sep 2013 - Jan 2017 | Islamabad, Pakistan

Education

Virtual University of Pakistan
M.COM ACCOUNING‎
Accounting & Finance
CGPA 2.9/4
2017
punjab unviresity
B.Com‎
Accounts, Audit and Finance
Percentage 55%
2012
LAHORE BOARD
D.com‎
Percentage 61%
2010
RAWALPINDI BOARD
Matric in Science‎
Percentage 55%
2008

Skills

Less than 1 YearCoral Draw
3 Years MS Excel
1 yearMS Word
3 Years Team mangement

Languages

Expert Punjabi
Intermediate English
Expert Urdu