More than 1 year experience in Technical Documentation field.
More than 2 years experience in Technical Support field.
Write, update and edit technical documentation of company devices such as: Procedure manuals, user guides/manuals, product specs and operational specification.
Perform User Acceptance Testing (UAT) of different applications.
Interact with customers to provide problem resolution via telephone and remote desktop support for hardware, software and other products.
Research end user problems to determine the root cause.
Perform basic administrative tasks, such as password resets, account creations, software installation etc.
National Matching Project via Arbetsförmedlingen, Sweden
The program aims to provide highly educated people to find work in their respective areas of expertise. The people who are chosen to participate in the program may do project works as intern with a number of employers in various areas during the program.
Selection of project work:
2014-04 - 2014-05 Resource Point AB, Sweden: IT support
2014-02 - 2014-03 Göteborgs stad SDF Majorna-Linné, Sweden: IT support
2014-01 - 2014-02 PinyaGroup AB, Sweden: IT support
2013-08 - 2013-09 Keycrunch AB, Sweden: IT support
Responsible for maintenance, installation and administration of windows and Linux based control systems for electricity distribution and products delivery.
Communicated with clients by email and telephone and provided solution of network and application related problems (Brokernet TWS).