Summary

More than 2 year experience in Technical Documentation field.
More than 2 years experience in Technical Support field.

Experience

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Technical Support Engineer
Astrill Systems Corp
May 2018 - Jul 2018 | Lahore, Pakistan

Homebased:
Provide company VPN products & services support to customers via tickets, emails, live chats and phone calls.

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Technical Documentation Engineer
Gosafe System
Jan 2017 - Mar 2018 | Lahore, Pakistan

Write, update and edit technical documentation of company devices such as: User Manuals, protocol references, ’How to’ guides, and release Notes.
Testing and verifying applications functionalities while writing their User Manuals.

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Technical Support Engineer
Abuzar Consultancy
Aug 2014 - Apr 2016 | Lahore, Pakistan

Research and document end user problems to determine the root cause.
Interact with customers to provide problem resolution via telephone and remote desktop support for hardware, software and other products.
Perform basic administrative tasks, such as password resets, account creations, software installation etc.

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IT Support
Arbetsförmedlingen
Jul 2013 - May 2014 | Karlskrona, Sweden

National Matching Project via Arbetsförmedlingen, Sweden

The program aims to provide highly educated people to find work in their respective areas of expertise. The people who are chosen to participate in the program may do project works as intern with a number of employers in various areas during the program.

Selection of project work:
2014-04 - 2014-05 Resource Point AB, Sweden: IT support
2014-02 - 2014-03 Göteborgs stad SDF Majorna-Linné, Sweden: IT support
2014-01 - 2014-02 PinyaGroup AB, Sweden: IT support
2013-08 - 2013-09 Keycrunch AB, Sweden: IT support

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Intern as IT support
Techinova AB
Apr 2012 - Oct 2012 | Karlskrona, Sweden

Responsible for maintenance, installation and administration of windows and Linux based control systems for electricity distribution and products delivery.

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IT network assistant
MND Investment
Aug 2007 - Oct 2007 | Lahore, Pakistan

Communicated with clients by email and telephone and provided solution of network and application related problems (Brokernet TWS).

Education

Blekinge Institute of Technology (BTH)
Master (16 Years), Masters in Science, MS Telecommunication‎
Telecommunication Systems, Radio Engineering
Grade B+
2010
COMSATS Institute of Information Technology
Bachelor (14 Years), Bachelors in Engineering, BS Computer Engineering‎
Electrical Engineering Electronics, Communication and Digital Signal Processing, Computer Network
Percentage 66%
2007

Skills

1 yearApplications Testing
1 yearTechnical Documentation
2 Years Technical Support

Languages

Expert Urdu
Intermediate Swedish
Expert English