Please turn on your javascript Naveed Khalid - IT Support Engineer - Emaratech FZ LLC - Abu Dhabi, United Arab Emirates


I am an information technology professional with 6 years of experience in the field of LAN/WAN/Desktop Support SDH. I have practical experience of working in field as well as in Network Operation Center (NOC).I have experience of both Layer 2 and Layer 3 Networks. Not only in the field but also worked in STC DNOC for monitoring and troubleshooting Cisco, Juniper Huawei devices respectively provided remote support to Field Engineers and Technicians. I have excellent communication skills.


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IT Support Engineer
Emaratech FZ LLC
Feb 2015 - Present | Abu Dhabi, United Arab Emirates

Information Technology

• Establishing the network environment by designing system configuration, directing system installation
• Surveillance, Installation and Maintenance of A Optix Bio matric system at airport
• B5000 Document Authenticator, installation licensing & Software up gradation
• High speed Ultra Compact Cam (flea 2) configuration on the network
• Upgrading network equipment to the latest stable firmware release
• IT E-gates management & troubleshooting
• Performing routine tests of systems and software
• Assigning the VLANs in accordance with the demand of implementation team
• Access Control list configuration according to the demand (Standard / Extended)
• Local as well as Remote Support to the officers
• Applying operating system updates, patches, and configuration changes. Installing and configuring new hardware and software

Network Administration
• Working on PIX (506, 515 & 525), ASA (5505/5510), Fortigate Firewalls
• Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS
• Installation, Configuration and Administration of Cisco Routers (3500,6500)
• Replacing branch hardware with new 2851 & 2960 switches
• Troubleshooting of complex LAN / WAN infrastructure, including routing protocols EIGRP, OSPF & BGP
• Implementing and maintaining the backup schedule
• Administration of Cisco 11.x and 12.1
• Upgrading and backups of Cisco router configuration files
• Worked as the team leader, to manage the network operation team for 2 months

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DNOC Senior Engineer
Detecon Al Saudia
Nov 2011 - Jan 2015 | Riyadh, Saudi Arabia

• Responsible for monitoring STC IP-MPLS Network in STC Data Network Operation Center (DNOC-NS) which consist of Cisco’s CRS, Cisco Edge 7613, Cisco Aggregator 7609, Cisco ME3400 network devices.
• Creating and updating Trouble Tickets using Remedy Trouble Ticketing Software (RTTS ) / (PMS)
• Finding diagrams through TTRS system and attaching with proper link/interface in the ticket
• Troubleshooting link failure & power related issues by providing remote support to Field Technicians
• Monitoring CACTI for live traffic troubleshooting related to Cisco devices and blackberry circuits
• Good Understanding of network diagrams designed in Microsoft Visio
• Practical knowledge of working on IBM Tivoli and Cisco CIC Network Monitoring software
• Live blackberry Traffic as well as BRAS Surveillance and the first level support
• Network Event Severity Level Identification (Critical, Major, Minor and Informational).
• Monitoring the whole process of the tickets items, and closes the alarms within the SLA
• Escalate the alarms to different groups whose responsible for desired exchange or customer site
• Submit the Daily, weekly as well as monthly maintenance reports to the NOC Management (DNOC Duty Manager)
• Remained on DNOC Duty Manager post for more than 6 months
• Performed duties in shift and handled responsibilities of achieved 100% network support in production environment


Bahria University
Masters, , MS (Telecom and networking)‎
Cisco networks, computer networking system architecture, communication systems analysis and design
CGPA 3.2/4


1 yearClosing
Less than 1 YearSupplier Negotiation


Intermediate Arabic
Expert Urdu
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