Resident Engineer with 3 years of experience in IT managed services environment.Outgoing and detail oriented,I am proficient at building and maintaining professional relationships. have an bachelors degree in Computer systems engineering.
• Established solid work interactions with customers and employees alike.
• Assembled information and customer feedback to clarify client requirements
Maintenance & Upgrades:
• Repaired and upgraded old installed systems; configured new systems.
• Documented the history of requests.
• Continuously up-to-date regarding software.
• Virus Detection, Removal & Prevention IT Infrastructure & Performance Tuning.
• Performed maintenance on copy machines, Xerox scanner, printers, etc.
• Performed troubleshooting, diagnosing, solving and replacing parts.