Please turn on your javascript Abid Hussain - IT Support Manager - Inbox Business Technologies (Pvt) Ltd. - Narowal, Pakistan


Resident Engineer with 3 years of experience in IT managed services environment.Outgoing and detail oriented,I am proficient at building and maintaining professional relationships. have an bachelors degree in Computer systems engineering.


Installation of Networking Switches
MacAfee deployement
IT Equipment Survey


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IT Support Manager
Inbox Business Technologies (Pvt) Ltd.
Aug 2013 - Feb 2016 | Narowal, Pakistan

Customer Support:
• Established solid work interactions with customers and employees alike.
• Assembled information and customer feedback to clarify client requirements
Maintenance & Upgrades:
• Repaired and upgraded old installed systems; configured new systems.
• Documented the history of requests.
• Continuously up-to-date regarding software.
Key Performance:
• Virus Detection, Removal & Prevention IT Infrastructure & Performance Tuning.
• Performed maintenance on copy machines, Xerox scanner, printers, etc.
• Performed troubleshooting, diagnosing, solving and replacing parts.


Mirpur University of Science & Technology (MUST)
Bachelors, Bachelors in Engineering, ( Bsc ) Computer Engineering‎
CGPA 3.3/4
Govt. Degree College
Intermediate/A-Level, Faculty of Science (Pre-Engineering), F.Sc Pre-Engineering‎
physics, math, chemistry
Percentage 73%


1 yearActive Directory
1 yearCCNA
2 Years Computer Hardware
2 Years Custom CRM
2 Years Customer service
3 Years Customer Service Systems
3 Years Desktop Support
1 yearLinux System
1 yearMCITP
2 Years Microsoft Office Suite
2 Years Target Setting
2 Years Team Motivation
1 yearwindow server 2012


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