Please turn on your javascript Abid Hussain - IT Support Manager - Inbox Business Technologies (Pvt) Ltd. - Narowal, Pakistan

Summary

Resident Engineer with 3 years of experience in IT managed services environment.Outgoing and detail oriented,I am proficient at building and maintaining professional relationships. have an bachelors degree in Computer systems engineering.

Projects

Installation of Networking Switches
MacAfee deployement
IT Equipment Survey

Experience

Company Logo
IT Support Manager
Inbox Business Technologies (Pvt) Ltd.
Aug 2013 - Feb 2016 | Narowal, Pakistan

Customer Support:
• Established solid work interactions with customers and employees alike.
• Assembled information and customer feedback to clarify client requirements
Maintenance & Upgrades:
• Repaired and upgraded old installed systems; configured new systems.
• Documented the history of requests.
• Continuously up-to-date regarding software.
Key Performance:
• Virus Detection, Removal & Prevention IT Infrastructure & Performance Tuning.
• Performed maintenance on copy machines, Xerox scanner, printers, etc.
• Performed troubleshooting, diagnosing, solving and replacing parts.

Education

Mirpur University of Science & Technology (MUST)
Bachelors in Engineering ( Bsc ) Computer Engineering‎
CGPA 3.3/4
2013
Govt. Degree College
Faculty of Science (Pre-Engineering) F.Sc Pre-Engineering‎
physics, math, chemistry
Percentage 73%
2009

Skills

1 yearActive Directory
1 yearCCNA
2 Years Computer Hardware
2 Years Custom CRM
2 Years Customer service
3 Years Customer Service Systems
3 Years Desktop Support
1 yearLinux System
1 yearMCITP
2 Years Microsoft Office Suite

Languages

Expert Punjabi
Expert English
Expert Urdu