Working as operations manager in US based campaign managing a large team successfully for last 3 years


Usa Energy Residential, Uk Energy Comercial


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Operations manager
Alpha communication center
May 2018 - Present | Lahore, Pakistan

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Operations Manager and Client Coordination
Mezzi Marketing
Jun 2016 - Mar 2018 | Lahore, Pakistan

worked as operations manager in the company for 2 years responsible for client's coordination,ensuring the smooth operations of Sales Floor managing the HR department for recruitment of new resource also monitoring the Floor to achieve the Sales targets.

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Team Lead
Intersoft bpo Solutions
Mar 2015 - May 2016 | Lahore, Pakistan

worked as a TL in sales team handling all the aspects of work force, supervising the agents ensuring the targets are met by encouraging the sales team appreciating the strong agents and backing up the weak ones to achieve the common goals

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Abacus Consulting
Feb 2014 - Apr 2015 | Lahore, Pakistan

Worked as customer service representative in telenor postpaid queue handled inbound calls and successfully achieved kpi requirements and maintained MPR for whole working period.


University of Central Punjab (UCP)
Bachelors, Bachelors in Technology, BS(IT MANAGMENT)‎
Accounting, Computer Sciences and Information Technology


4 Years Adaptability
5+ Years Attention to Detail and Organization
5+ Years bpo
5+ Years call center
5+ Years Clear and Effective Communication
4 Years Customer Service Excellence standard
5+ Years Decision Making
Less than 1 YearDTV
4 Years Executive Presentation Skills
3 Years Identifying Sales Opportunities
3 Years Lead Generation
3 Years Leadership qualities
5+ Years patience
5+ Years positive attitude
5+ Years Positive Behavior Support
3 Years Sales Promotion
3 Years Sales Retention
Less than 1 YearSpectrum
4 Years Time management


Expert English

Aqib Contacts

Muhammad Usman
Cinnova Technologies L.L.C