Summary

To seek excellence in profession, growth in career and associate with a reputable and flourishing organization, where I can utilize my Abilities, Experiences, and Education and Interpersonal skills to its best advantage and get the opportunities to learn.
Excellent approach to customer service
Strong organizational communication skills
Good knowledge of Sales and Dealing with the Costumers.
Proven ability to reach a targeted goal.
Reputation as a dependable and accountable employee.
Wor

Experience

Company Logo
Front Desk Agent
Karim guest House Gilgit Baltistan
Sep 2010 - Sep 2015 | Gilgit, Pakistan

This is a Family own guest house in the small town of Gilgit Baltistan having 15 rooms and one meeting hall and one restaurant
In charge of the entire guest house operation which includes Housekeeping,Front office,Responsible of checking in and checking out of the guest smoothly
Responsible to collect the outstanding payments from corporate clients
Taking care of guest coming to meetings workshop, and other banquet events, and make sure provide best services,
Taking care of Housekeeping and make sure all the rooms are clean before the guest arrived and daily room making up with staff
Coordinate the entire restaurant operation, including front-of-house and back-of-house
Deliver superior guest services and ensure absolute customer satisfaction
Respond efficiently to customer complaints
Enforce and offer the best quality of products possible
Organize and supervise shifts
Appraise personnel’s performance and provide feedback to keep them upbeat and productive
Estimate consumption, forecast requirements and maintain inventory
Track compliance with sanitation and safety rules and regulations
Control costs and cut waste
Successfully promote and publicize the brand
Nurture a positive working environment and lead by example as restaurant supervisor
Track operations and start corrective actions

Education

Federal Urdu University of Arts, Sciences and Technology
Bachelors, Bachelors in Arts, BA‎
Economics
Grade B
2016

Skills

5+ Years Cash Flow Management
5+ Years Complaint Management
5+ Years Hotel F&B
5+ Years Hotel Rooms
5+ Years MS Excel
5+ Years MS Powerpoint
5+ Years MS Word
5+ Years Strong Communication skills

Languages

Intermediate English

Companies Followed

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Sajid Contacts

Noureen Sheikh
Media And Communication Department University Of sindh