Summary

Conducted several refreshers/training sessions of team members on quality improvement techniques and good customer services skills communication.
Awarded Best employee of the month for handling customers with 0 complaints throughout the month.
Worked on different applications i-e ERP /CRM/ CMS/ SABRE/ GUI and various databases
Appreciated from PIA top management in order to facilitate the family members of PIA crashed flight victims (2006) over the chat/ calls.
As a Floor supervisor Revamp the look of the Super store and introduced new customer handling standards which succeeded 30 percent sales increase.
Created a monthly news letter and published the achievements of designated team members in order to appraise motivate them.
Prepared Daily/weekly/monthly KPI report(Key Product Indicator) which was shared with DGM PIA.
Employee of the month for the month of October 2007 received from TERADATA Corporation.
Employee of the month for the month of June 2009 received from TERADATA Corporation.
Best attendance for the month of June 2009.
Letter of appreciation from NCR Corporation for staying back in the office and handled customer queries over the phone for 48 hours on 12th and 13th May 2007 (Critical Law Order situation at the airport city).

Experience

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Team Lead
Quality Aviation
Jun 2016 - Present | Karachi, Pakistan

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Service Ambassador
TCS Private Limited
Dec 2017 - May 2019 | Karachi, Pakistan

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Senior Executive
Axact
Jun 2013 - May 2015 | Karachi, Pakistan

Education

Karachi School for Business & Leadership (KSBL)
Bachelors, Bachelors in Commerce, B.COM‎
Accounting & Finance
2005

Skills

2 Years COMMUNICATION
2 Years Communication Skills
1 yearE-Commerce
2 Years English Fluency
3 Years quality assurance
2 Years Strong Communication skills

Languages

Intermediate English
Expert Urdu