Summary

I have many experience in call canter , data entry operator and electrical

Experience

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supervisor
Ovex Technologies
Mar 2018 - Present | Lahore, Pakistan

Basically it's a a project of wapda helpline number 118. I am a supervisor of Evening shift. 54 agents working in my shift. Including in inbound outbound and Email support (CHAT) . All agent working as a team

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CSR
Punjab Information Technology Board
Jun 2016 - Nov 2018 | Lahore, Pakistan

it's a government projec.t I am handling 19 Campaign. for exp Lahore High Court, Punjab helth line, metro bus , agriculture helpline, Overseas Pakistan, excise and taxation ,Bise education helpline, e Stamping , food Authority , zimmedar shayari Khidmat card. PDMA helpline. citizen facilities centre etc.

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customer service representative CSR
PTCL Johar Town
Jul 2015 - Feb 2016 | Lahore, Pakistan

it's a Complaint Centre 1218. We are resolving customer issues in internet , evo, Broadband , Smart TV , V fone, and and bill issues.

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DATA ENTRY OPERATOR
Accountancy Outsourcing Services (Pvt.) Ltd
Jul 2013 - Mar 2015 | Lahore, Pakistan

Enter the data in computer through form

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Tns Aftab
TNS- Aftab
Jan 2013 - Oct 2013 | Lahore, Pakistan

Enter the data in computer through form for different companies

Education

Corvit College Liberty Lahore
Certification, CCNA‎
Router and Switch
Completed
2018
Corvit College Liberty Lahore
Certification, CCNA‎
Security
Completed
2018
University of South Asia
Masters, Masters in Science, BSCS‎
Networking, Computer Software
CGPA 3.0/4
2018
Corvit College Liberty Lahore
Certification, CCNA R&S‎
NETWORKING
Completed
2018

Skills

Less than 1 YearCompliance
3 Years CRM
2 Years Custom CRM
3 Years Customer Service Excellence standard
Less than 1 YearDATA ENTRY
Less than 1 YearElectrical Controls
5+ Years Excel
5+ Years MS Word
2 Years Oracle CRM
2 Years Sugar CRM
2 Years SugarCRM

Languages

Expert Punjabi
Expert Urdu
Intermediate English