Summary

I prefer challenging work scenarios that greatly enhance my learning and allow me to apply my skills with creative independence that gives me a sense of achievement with growth and opportunities.

Experience

Company Logo
Customer Care- International
TCS Private Limited
Apr 2018 - Present | Karachi, Pakistan

Proactive working on all International un-delivered shipments (Import and Export).
Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, damaged shipments etc.
Handling customer inquiries & complaints taking all possible actions to resolve issues in accordance with service standards & procedures.
Liaise with other departments & operations to address issues on service recovery.

Company Logo
Service Ambassador- ECom
TCS (Pvt.) Ltd.
Jan 2017 - Apr 2018 | Karachi, Pakistan

Company Logo
Service Ambassador (Intern)
TCS (Pvt.) Ltd.
Nov 2016 - Dec 2016 | Karachi, Pakistan

Education

University of Karachi
Master (16 Years), Masters in Business Administration, MBA‎
Finance
CGPA 3.0/4
2019
University of Karachi
Master (16 Years), Masters in Science, MPA‎
Finance
Percentage 66%
2016
University of Karachi
, B.Sc (Hons)‎
Percentage 66%
2014
PECHS Govt.College for Women
, I.Com‎
Percentage 68%
2011
Montessori Complex High School
, Matric in Science‎
Percentage 85%
2009

Skills

Less than 1 YearCustomer Service Representatives
Less than 1 YearMsOffice

Languages

Intermediate English
Intermediate Urdu