I prefer challenging work scenarios that greatly enhance my learning and allow me to apply my skills with creative independence that gives me a sense of achievement with growth and opportunities.
Proactive working on all International un-delivered shipments (Import and Export).
Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, damaged shipments etc.
Handling customer inquiries & complaints taking all possible actions to resolve issues in accordance with service standards & procedures.
Liaise with other departments & operations to address issues on service recovery.