Summary

Highly motivated and results oriented Engineer with excellent educational credentials and progressive experience in the field of industrial and manufacturing engineering by delivering exceptional services. I am aspiring to pursue career opportunities as an Industrial Engineer within the manufacturing sector that rewards hard work and appreciates ability and loyalty. I am well versed in reviewing and improving maintenance plans, processes and methods, and making decisions based on trended records through databases and presenting those results to the superiors. Proven capacity to work well under pressure, meet tight deadlines, and execute the effective international safety system, while increasing security awareness, and creating investigative reports. I have completed Master of Science in Mechanical Engineering from University of Engineering & Technology, Lahore

My key skills include Industrial/Manufacturing Engineering, Process Capability Analysis, Project Planning & Supervision, Six-Sigma & DMAIC Methodologies, Engineering Design, Quality Control & Planning, Machine Operations & Safety Management, Total Productivity Maintenance, Continues Process Improvement, Problem Resolution and Excellent Communication Skills

I was engaged with Haier Pakistan Private Limited, as an Executive Service Operations, where I performed duties as Executive Service Operations in Customer Services Department; positioned to control core service network including authorized and direct service centers as well as ensured the parts availability to mitigate the delays. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.

Projects

Process Capability Analysis and Improvement of final liner boring operation

Experience

Company Logo
Executive Service Operations
Haier Pakistan Private Limited
Mar 2017 - Aug 2018 | Lahore, Pakistan

• Performed duties as Executive Service Operations in Customer Services Department; positioned to control core service network including authorized and direct service centers as well as ensured the parts availability to mitigate the delays.
• Ensured optimum customer satisfaction by delivering effective resolution of complaints; managed all pending complaints swiftly and provided effective resolution by strategizing and aligning all available resources.
• Controlled work performance, monitored work quality, and took-action to resolve problem rapidly.

Company Logo
Management Trainee Officer
Haier Pakistan Private Limited
Sep 2016 - Feb 2017 | Lahore, Pakistan

• Exercise hands-on approach as a trainer for organizing and leading training programs for cross-functional teams, supervise training and performance management to collaboratively achieve the organizational goals.
• Acquired and utilized acute knowledge of overall company standards, policies, framework and procedures; core production standards and procedures as well as entire system flows regarding the work distribution.
• Conceptualized and initiated internal growth and training plans to achieve a balance between the pressure of performance and providing service based on clients’ needs.

Company Logo
Intern
Millat Tractors Limited
Sep 2014 - Oct 2014 | Lahore, Pakistan

-Assisted in quality assurance of the incoming vendor’s product in QA department.
-Got the knowledge about the tractors assembly, engine assembly and the machining departments as well.

Education

University of Engineering & Technology Lahore
M-Phill (18 Years), , M.Sc. Mechanical Engineering‎
Mechanical Design, Finite Element Methods, Advanced Stress Analysis
CGPA 3.3/4
2018
University of Management & Technology (UMT)
Bachelor (14 Years), Bachelors in Engineering, BS Industrial Engineering‎
Industrial Management, Production and Operations Management, Supply Chain and Logistics Management
CGPA 3.7/4
2016

Skills

1 yearAnsys
Less than 1 YearAutoCAD
Less than 1 YearComputer simulation
Less than 1 YearCreo (3-D Modeling & Designing)
2 Years CRM Program Management
2 Years Customer Service Operations
2 Years DMAIC
5+ Years Microsoft Office
5+ Years Microsoft Office Professional
Less than 1 YearMicrosoft Visio
1 yearMinitab (Statistical Quality Control, Si
1 yearPrimaVera P6
1 yearProcess Quality Improvement
1 yearquality assurance
1 yearQuality Control
3 Years Quality Management
Less than 1 YearSAP
2 Years Siebel
3 Years Six Sigma
2 Years Statistical Process Control

Languages

Expert Punjabi
Expert Urdu
Intermediate English

Companies Followed

See More