Summary

A proactive, adaptable and conscientious professional with 09 year experience. Overcome challenges through a tenacious and questioning approach. An effective team player who consistently works to the highest professional standards and thrives when working as part of a cohesive team to achieve organizational targets.

Experience

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(Manager SMB Sales Hunting) (U.A.E)
Skylines – (Premium Channel Partner to Etisalat)
Nov 2016 - Present | Dubai, United Arab Emirates

• Builds & manages relationships with SMB customers in order to ensure customer satisfaction as well as profitable account growth and maximization of sales.

• Bears overall responsibility for customer ownership and acts as first-point of contact in all commercial customer interactions.

• Manages entire sales cycle including customer profiling, account planning, lead generation, proposing, negotiating and closing of deals.

• Coordinates with team of Account Managers and oversees all daily sales and service activities with respective customers

• Provides professional guidance and support to subordinates in carrying out the assigned functions.
• Award with Best Sales in U.A.E in SMB sector in July 2018,

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Area Sales Manager (Karachi Region)
Warsi telecom – (Distributor to Wateen Telecom – Abu Dhabi Group Company.
Sep 2013 - Oct 2016 | Karachi, Pakistan

• Design, develop, modify and refine a sales process to manage the sales across the region with the help of Sales Vertical head will deliver on key expansion across the region.

• Selling Wateen technology products across the following sectors:

• College Sales
• Corporate Sales

• Govt Projects

• Designing and managing an efficient sales process for monitoring sales leads, sales performance on a day to day basis.

• Design and implement marketing and product strategies by analyzing trends and results.
• Deliver on sales targets such as sales quotas for region and territory

• Plan, forecast and implement the sales volume and profit for existing and new products
• Develop field sales action plans and implement.

• Monitor and develop pricing strategies through an analysis of costs, competition, and supply and demand.
• Design Regional sales operational requirements by scheduling and assigning employees, following up on work results.

• Work closely with the top tier management’s team effort by accomplishing related results as needed.

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Assistant Manager-Complaint Servicing Unit –C.S.U (contractual)
Faysal Bank Ltd – SQG (Service Quality Group) Department
Jul 2012 - Aug 2013 | Karachi, Pakistan

• Dealing with Web, Branch Banking & Credit Card Complaints.
• Effectively implements the complaint handling process and processes complaints in a uniform and timely manner

• Drive the resolution of products issues, through coordination of investigations, submitting and/or initiating timely resolutions, recommending alternatives to the customer thereby minimizing the ratio of complains.

• Gain a better understanding of customer complaints by acquiring lessons from complaints

• Discuss trends and underlying causes of complaints being raised by customers thereby develop strategies for handling particular complaints
• Revert back on customer complaints, to assure them that we take care of their issues on priority basis and get back to them as soon as possible, demonstrate them the value of customer services

• Obtain feedback from front-line staff, to identify areas of concern in handling, monitoring and recording complaints and develop specific training on complaints handling to encourage consistency and a common understanding within the Department
• Confirm that staff members dealing with complaints have implemented an adequate and effective resolution of that complaint

• Dealing with all financial and non-financial complaints and ensure that responses to complaints are effective, being both timely and adequate

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Officer –Phone Banking & Customer Support (permanent)
SAMBA Bank – Operations Department.
Sep 2011 - Jul 2012 | Karachi, Pakistan

• Managing Customer Support as phone banking officer for all Samba bank products including ATM Card, Personal Loan, ATM Facilities, & Customer Accounts.

• Handling IST software designed by Samba Financial Group for handling of ATMs & Branches Links and makes the complied MIS of ATM and Branches Down/Up time.

• Daily Monitoring of IVR,CPS, Genome, DDE Client, BTC, PRI Lines, Winpeter (STAR), Samba Online (SOL), V-Care, Samba Online Intranet, OWA/Mail Box, UPS and Network services of Samba Bank.

• Firmly handling of Agents performance Monitor “Nortel” software designed for call agent performance and call Record history.

Education

University of Karachi
Bachelor (14 Years), , b.com‎
Accounting & Finance
Grade B+
2006
University of Karachi
Bachelor (14 Years), , B.COM‎
Accounts, Audit and Finance
Grade B
2006
University of Karachi
Bachelor (14 Years), , Bachelors‎
Financial Accounting
Grade B
2006
Sindh Muslim Science College
Higher Secondary School Certificate/Intermediate/A-Level, , FSc (Pre Engineering)‎
Maths, Physics, Chemistry
Percentage 55%
2002
Royal Academy - Karachi, Pakistan
Secondary School Certificate/Matriculation/O-Level, , Matric In Science‎
Arts
2000

Skills

4 Years Channel Sales
5+ Years Individuals / Consumers
4 Years Regional Banks
5+ Years Telecommunications Marketing

Languages

Intermediate Punjabi
Expert Urdu
Expert English