I bring along a decade of experience in Customer experience, retention, and Customer Value Management with the ability to conceptualize, develop, plan and manage Business Development, Customer Services, Complaint Management, Quality Assurance of Call Center and Assistant Administration, as well as to impart knowledge and teach skills. Adept in advising on policies and SOPs. Providing effective assistance to representatives in support operations oversight and program management with clear accountability.
Maintaining continuous, effective and strategic coordination and ensuring liaison is maintained with all in support. Demonstrated ability to work in a multi-cultural environment and establish harmonious and effective working relationships both within and outside the organization.
Expertise in cultivating effective business relationships across diverse organizations while fostering collaboration and partnerships including work force management. Polished professional presentation, analytical, negotiation, communication and advocacy skills