Summary

More than ten years experience working in well-established multinational business process outsourcing companies as an Offshore Customer Support Business Development Executive / Team Leader / Assistant Project Manager for the Royal Bank Of Canada Insurance, Commodity Tax Specialists Associates and formerly VOXCOM Security Systems which is now ADT. Was born in Pakistan but raised in USA (Chicago & Miami) and Canada (Brampton & Mississauga). Had the opportunity to live in many other countries such as Singapore, Malaysia, Sri Lanka and the United Arab Emirates.

Experience

Company Logo
Offshore Customer Support Business Development Executive / Team Leader
Connect & Communique BPO
Jul 2009 - Present | Karachi, Pakistan

SERVICES RENDERING FOR:
- RBC (ROYAL BANK OF CANADA INSURANCE) -(LIFE INSURANCE)-
A) In charge of monitoring routine outbound chats of other qualified agents besides from administering specialized offhand training to freshees.
B) Leading forward a team of 5 agents besides from administering targets, goals, and achievements to them on a per diem basis.
C) Assuring our corporate clients with prestige weekly quality control feedbacks.

Company Logo
Offshore Customer Support Executive / Assistant Project Manager
Apple Solutions & Resources
Dec 2007 - Jun 2009 | Karachi, Pakistan

SERVICES RENDERED FOR:
- RBC (ROYAL BANK OF CANADA INSURANCE) -(LIFE INSURANCE)-
A) Routine outbound live chats with Canadian dedicated corporate businesses and offshore clients. Who wish to pursue an interest to make an appointment for a much better economical policy then before.
B) Personal information data entry of all the keen clients who agreed upon to make an appointment. To formulate and tally the quotations of different plans to the corporate client.
C) Assuring our corporate clients with prestige weekly quality control feedbacks.
- CTS (COMMODITY TAX SPECIALIST) -(INCOME TAX)-
A) To initiate routine outbound calls to corporate business clients. Who in return have a desire to meet with our business Associate Tax Specialist.
B) Top-notch data entry for all the provided quality leads and to the concerned business associate spoken to while pursuing to make an appointment.
C) Using distinctive powerful applications such as Microsoft PowerPoint, and Excel. To precisely organize the corporate business client’s personal information for a much moderate quality control assurance.
- (VOXCOM SECURITY INC) -(HOME SECURITY SYSTEMS)-
A) Actual outbound live chats with offshore corporate clients on a per diem basis. Seeking to show interest in installing state of the art modern home Security Systems.
B) Valuable clients have the opportunity to choose between various packages and have the desire to meet with our Security Specialist while pursuing to arrange an appointment for the system to be installed.
C) Data entry of the client’s personal property to where the system will be installed is a must. Formulation and tallying of the prices is to be precisely stored in excel sheets.
- (PROMOTION) -
A) Been promoted to Assistant Project Manager for being the highest achiever in making appointments and by having a prestige record of work ethics.
B) Responsible of taking live chat call transfers from Junior Agents besides from the verifications of all the sales.

Education

Prometric
Intermediate/A-Level, Intermediate/A-Level, (GED) American High School Equivalency Diploma‎
English Language and Literature, Mathematics, Social Development Studies
Percentage 80%
2009

Skills

5+ Years Business Process Outsourcing
5+ Years Business To Business
5+ Years Business To Clients
5+ Years Call Center Services
5+ Years Cold Calling
5+ Years Communication Skills
5+ Years Customer Analysis
5+ Years Customer Care
5+ Years Customer Support
5+ Years DATA ENTRY
5+ Years Dialling and Answering Calls
5+ Years E-Commerce
5+ Years English Fluency
5+ Years Excellent command over spoken and written English
5+ Years Excellent Communication
5+ Years Fluency in English
5+ Years Good Communication
5+ Years Home Security Systems
5+ Years Income Tax Ordinance
5+ Years International Banking
5+ Years interpersonal skill
5+ Years Interpersonal Skills
5+ Years  Confident & Intelligent
5+ Years  Excellent phone presence and interpersonal
5+ Years  Flexible to work in the evening/night shifts
5+ Years  Fluent in English language
5+ Years  Outstanding verbal communication skills
5+ Years  Team player
5+ Years Lead Generation
5+ Years Life Insurance
5+ Years Microsoft Excel
5+ Years Microsoft Word
5+ Years MS Excel
5+ Years MS Office
5+ Years Multi Tasking
5+ Years Must be fluent in English
5+ Years Quality Control Assurance
5+ Years Supervisor
5+ Years Tele-Appointment Setting
5+ Years Tele-Sales

Languages

Intermediate Hindi
Intermediate Urdu
Expert English