Summary

A competent IT support professional with a proven track record of providing specialist
technical and helpdesk support. Extensive experience of working in the front line
helping clients and colleagues resolve complex technical IT issues. Possessing
excellent client facing skills, natural problem solving and analytical skills and able to
contribute to the development of best practice, procedures and policies within a
company.
Currently looking for a suitable IT support position with a ambitious company or organization

Projects

online bus reservation system

Experience

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System support engineer
Zeb Fortunes Pvt. Ltd
Sep 2018 - Jan 2019 | Rawalpindi, Pakistan

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment.

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IT Support Officer
DawnNews (Aurora Broadcasting Services Pvt. Ltd)
Feb 2017 - Aug 2018 | Islamabad, Pakistan

Extensive knowledge of computers software and hardware, and techniques to troubleshoot
Strong professional communication skills with other technical support specialists and clients
Critical thinking and problem-solving abilities
Analysis, evaluation, and bug resolution
Complete knowledge of network and data base setup and maintenance
Patience and tolerance
Proficient performing research
Extensive background in providing service
Strong design understanding and plan development skills

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internship
PTV
Jul 2017 - Sep 2017 | Islamabad, Pakistan

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graphic designer
immortal studio
Jan 2016 - Apr 2016 | Islamabad, Pakistan

Extensive knowledge of computers software and hardware, and techniques to troubleshoot
Strong professional communication skills with other technical support specialists and clients
Critical thinking and problem-solving abilities.

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IT support officer
Al Shams Tech (pvt.) Ltd.
Oct 2015 - Feb 2016 | Rawalpindi, Pakistan

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required

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Computer Lab assistant
AIR University
Sep 2014 - Sep 2015 | Islamabad, Pakistan

manage computer lab

Education

AIOU Allama Iqbal Open University
M-Phill, MSCS‎
Research thesis
Completed
2021
Preston University islamabad
Bachelors, BCS/BS, Bachelors of Science in Computer science‎
Research thesis, Computer Networks and Communication, C++
CGPA 2.9/4
2018

Skills

5+ Years Ability to work under pressure.
4 Years Communication Skills Listening
1 yearComputer hardware skill
1 yearDecision Making
3 Years Leadership
2 Years Self-motivation.
2 Years time management.

Languages

Intermediate Punjabi
Intermediate English
Expert Urdu