Summary

Accomplished PR professional with 10 years expertise in different Multinational Organizations. Proven creative talent with demonstrated strength in producing effective results. Adept in developing high-performance and dedicated teams to meet challenging corporate objectives.

A tactful and assertive agent with an excellent experience of collecting the money from various type of customers and good in all type of financial and credit system having 2 years experience as Collection Agent.
Experience in cultivating good relations with customers.
Experience in persuading customers for paying their past due amounts.
Expertise in suggesting the alternative solution for paying their debt.
Excellent knowledge of collecting the money.
Excellent in understanding payment and credit related things.

Projects

MRT Project for Overseas Pakistanis

Experience

Company Logo
Collection Officer
Bilkish Associates LLC
Feb 2015 - Present | Dubai, United Arab Emirates

• Working in BMH Global LLC on the Project of Several Banks.
• Identify un- contactable/skip customers and redirect these for field visits.
• Send out confirmation letters to employers to confirm employment status and establish contact with the customer.
• Send collection standard letters /SMS/Emails to un-contactable customers.
• Advise customers of necessary actions and strategies for debt repayment.
• Record information about financial status of customers and status of collection efforts.
• Marinating daily, weekly and monthly reports.

Company Logo
Junior Executive
National Database and Registration Authority (NADRA)
Apr 2010 - Nov 2014 | Islamabad, Pakistan

• Maintain Customer Database efficiently.
• Distribute the queries to the concerned sections
• Established and maintained customer satisfaction relationships
• No margin for error in compiling the data of an individual from the first data collection till the printing of the card or a product for which customer is willing.
• Executed several large numbers of cases where duplication was involved for the purpose of fraud and money related fraud transactions through CNIC were completely eradicated within the region.
• Pioneered the use of chip enabled Smart cards throughout the region for different kiosks under the leadership of chairman.

Company Logo
CPV Officer ( Credit Initiation Department)
The Royal Bank of Scotland
May 2007 - Apr 2009 | Dubai, United Arab Emirates

 Collects customer’s data from credit department and arrange meetings with companies HR/Accounts regard employee verification for grant of financial aid.
 Supervision of CPV team and assigning duties among field verification team
 Visiting the prospective customer's address to assess his financial position and viability
 Captures all field activities during the verification process including office environment and Latitude and Longitude of Verification location
 Verifying documents with HR as submitted by the client
 Submits the generated field verification reports with supporting documents and updating in CPV database.
 Ensured field visits are done in our turnaround time and submitted to the credit department with CPV operating procedures.
 Answering Credit department quires regarding assigned cases and follow up
 Training of newly-joined staff with regards to CPV related procedures
 Preparing daily & weekly summary reports to be forwarded to the Seniors

Company Logo
NADRA Assistant
Consulate General of Pakistan Dubai UAE
Feb 2004 - Mar 2007 | Dubai, United Arab Emirates

Education

Federal Board
Intermediate/A-Level, Intermediate in Computer Science, ICS‎
Math, Physics, Computer
Grade C
2017
Allama Iqbal Open University (AIOU)
Bachelors, Bachelors in Arts, BA‎
Public Relations
Grade B+
2017

Skills

5+ Years Clear Communication Skills
5+ Years Customer Care
4 Years Negotiations
5+ Years Time Management Skills

Languages

Expert Punjabi
Expert Urdu
Expert English