Budgeting, Procurement, Inventory Management, Internal and External Audits, travel management, office administration maintenance, dealing with external contractors and suppliers.
Responsible for the inventory management and insurance of all equipment

Trained to deal with fast paced work environment. Good communication, interpersonal and customer service skills. Skilled to express ideas clearly, Capacity to meet deadlines and likes to be assigned challenging job.

Managing the team, Orient, coachs staff, provide support and monitor performance of the staff obtained feedback from other staff in terms of our services to improve the quality and timely delivery.

Positive, motivated and hard-working person who is keen to understand company needs and contribute. I have excellent communication skills that allow me to work effectively and positively with staff and customer service skills.


Vehicle Reservation System
Online HR Portal


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Admin & IT Officer
Actionaid International
Aug 2016 - Nov 2018 | Islamabad, Pakistan

 Responsible for repair/maintainance of all organizations assets in country office and field offices.
 Coordinate and facilitate in admin related matters of all AAPk offices such as acquiring/disposal/transfer of assets, procurement, inventory management, vendor management.
 Managing the vehicle fleet, fuel management and preparing fuel consumption report
 Timely Security clearance of field staff from the partners and other local Govt offices.
 Supervise the fleet ensuring that the drivers are assigned to maintain official vehicles maintenance, and filling of log sheets
 Logistical Security assessment for the programme activities and hotel assessment.
 Identification of equipment for Procurement after assessing the need for upgrading procuring and follow the Admin policy and procedures for limited and open procurement through tenders
 Fulfill administrative needs of the country office in a timely and cost effective manner.
 Arrange logistics support for Country office staff and expatriates by ensuring that quality services are provided by vendor/hotels/guest houses to the organization on economical rates for programme/ project activities.
 Provide administrative support to regional, project staff and coordinate with finance unit for payment processing.
 Working closely with Stake holder/peer units to fulfil their logistical and procurement need
 Orient, coach’s staff, provide support and monitor performance of the support staff; obtained feedback from other staff in terms of our services to improve the quality and timely delivery.
 Hold a monthly meeting with staff to set the task, targets for monthly work plan.
 Prepare Individual annually, six monthly and monthly plan.
 Provide support to support staff in preparation of official records: Overtime, leave, Roster duty allocations.
 Arranging tickets for all National and International Staff travelling to and from Pakistan
 Coordinate with finance and administration staff at Regional Offices.

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IT Officer
ActionAid International
Sep 2008 - Nov 2018 | Islamabad, Pakistan

 Expertise in system configuration including windows 2003,2008, Exchange Server, Citrix, EPO, WSUS, Norton Backup Exec 2010
 Working closely with contractor for timely services to the organization
 Supporting the inter-connected Area Offices and Regional Offices on IT issues in all over the Pakistan.
 Identifying problem areas, implementing remedies and providing customize solutions and trouble shooting
 Implementation of policies to clients for data security and safeguarding of network.
 Ensure minimum disruption to the site servers and client environment as a result of any technical issue.
 Record keeping of issuance of IT equipment to user
 Managing AAPK website and intranet website for uploading of content and timely update of information through Content Management System
 Identification of equipment for Procurement (IT related) for assessing the need for upgrading procuring.
 Keep track of separate HW/SW inventory for technical assessment and internal functions
 Responsible for insurance of all organization assets like equipment, furniture, fixtures on annual basis and process the claim on damage, theft of the equipment.
 Establish and maintain Information systems’ Service Level Agreements
 IT budgeting and Forecast future Hardware/software requirements. And to keep track of all IT resources
 Acting as a Service Desk Support Analyst to increases end-user productivity.
 Introduce and Train the Staff on the system of current IT environment including software and filing system.
 IT Inventory Management including procurement of equipment
 Responsible for providing IT systems and records for IT Audits.
 Managing and monitoring of surveillance cameras , Bio metric Devices and door access
 Scheduling the back-up systems on weekly monthly basis
 Development of websites on need basis

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System Engineer
National Database and Registration Authority (NADRA)
Mar 2004 - Sep 2008 | Islamabad, Pakistan

 Monitoring and measuring of system software and analyzing its resources
 Data Migration
 Indexing & data transformation on MS SQL Servers.
 Servers, workstations installation and configuration
 Create, review and maintain technical support documentation
 Acting as a support for IT related Project Activities of Department
 Identification of equipment’s for Procurement (IT related) for assessing the need for upgrading procuring.
 Responsible for assets inventory for technical assessment and internal functions.
 Design and development Card Tracking System, Complaint Management System, Online Reporting System, Credit Card

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Assistant Manager Networks
Net21 Pvt. Ltd
Mar 2003 - Jun 2003 | Islamabad, Pakistan

 Established, Administration and Designing of Microsoft Windows 2000 domain-based network for Islamabad Marriott Hotel.
 Exchange 5.5 Mail Server.
 Internet Information Server.
 Routing and Remote Access.
 ISA Proxy Server.

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IT Assistant
LEAD Pakistan
Feb 2001 - Mar 2003 | Islamabad, Pakistan

 Support for Software and hardware Problems
 Database Development & Maintenance
 Maintaining the office filling system
 E-groups (distribution lists maintenance)
 Maintaining ALL Software and Hardware (IT Related Equipment)
 Procurement of IT Equipment
 Support for Training Sessions
 Acting as a support for Training Activities of LEAD Pakistan
 Installation & Configuration of Operating Systems & other Software


Loyalist USA
Certification, ITIL Foundation‎
Service Delivery, Service Management
University of Arid Agriculture, Murree Road
Masters, Masters in Science, Masters in Information Technology‎
Computer Networks and Communication, Database System
CGPA 3.2/4
Al-Khair University
Bachelors, BCS/BS, Bachelors in Computer Science‎
Computer Network, Computer Systems, Networking
CGPA 3.6/5


5+ Years Customer Service Management
3 Years ITIL Foundation
5+ Years Network adminsitration
5+ Years System / Network Management
5+ Years Vendor Managment


Intermediate Punjabi
Expert Urdu
Intermediate English