Experience

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IT Incharge
Baywest Pvt Ltd. Customs bonded carrier
Oct 2017 - Present | Karachi, Pakistan

•Maintaining emails hosting server and backup
•Training and supervising team of helpdesk Support to the users locally & remotely Troubleshooting IT problems
•Installation, Management & Administration of Workstations running Windows 7, 8 & 10
•Managing stability with custom Weboc and pral software with running on FTP.
•Coordination and Liaison with the Vendors
•Backup all workstation data & Microsoft Outlook
•Supervising CCTV system team.
•Supervising time attendance machine.

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Assistant Manager IT
Secure Logistics Group Pvt Ltd.
Sep 2016 - Aug 2017 | Karachi, Pakistan

Job Description: (SLG)
• Maintaining emails hosting server and backup
• Providing IT Helpdesk Support to the users locally & remotely Troubleshooting IT problems
• Installation, Management & Administration of Workstations running Windows 7, 8 & 10
• Managing fleet management system of SecurLog
• Coordination and Liaison with the Vendors
• Backup all workstation data & Microsoft Outlook

Job Description (STL)
• SQL Server database & reporting services, backup & restoration of databases
• Maintaining IIS 8 and backup weekly basis
• Maintaining all vehicles live tracking software’s and websites
• Maintaining call center VOIP calling server and backup all inbound outbound calls
• Maintaining customer record management data base server
• Tracker devices configuration and troubleshooting
• Helping software developer in maintaining software bugs and new impalement
• Analysis customer requirement and help to make new reports format
• Helping in installation of tracker
• Helping in resolving clients complains

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Assistant Manager IT
Bilal Associates
Aug 2009 - Sep 2016 | Karachi, Pakistan

Installation / Maintenance of Windows Server, Active Directory, Group Policies, FTP
Server, and ISA Server.
Hosting services for Online Mail and Other settings. 
Generation of FTP Server & its management
Installation of new hardware or software. 
Lan, Remote support and data switch replacements. 
Installation of all windows versions, drivers installation. 
Maintaining & reporting attendance machine  
Network Computer's Data backup
Printer, Scanner Handling and installation
Maintaining CCTV support & backup

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Tracking & Technical Officer
Bilal Associates
Mar 2007 - Aug 2009 | Karachi, Pakistan

Device configuration and Battery maintaining
Update record on daily basis dispatched and delivered approx. 250 to 300 trucks
Reporting (Dispatched, delivered, In route and billing)
Maintaining inventory
Schedule checkup for NR unit or battery replace.
Helpdesk for IT issues

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SPR (Sales Personal Relations)
ADT (American Deistic Telegraph)
Apr 2005 - Aug 2006 | Karachi, Pakistan

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IT support Officer
Colgate Palmolive Pakistan Limited
Nov 2004 - Apr 2005 | Karachi, Pakistan

Education

University of Karachi
Bachelors, Bachelors in Commerce, ‎
Business Communication, Accounting & Finance, Business Management
Grade B
2008

Skills

5+ Years Active Directory
5+ Years All Type Of Windows
2 Years Call Center Server (Linux) Elastic
5+ Years Computer Hardware
5+ Years Microsoft Office Suite
5+ Years MS SQL Server
5+ Years Networking
3 Years Trackers Information & Troubleshooting

Languages

Expert Urdu
Intermediate English