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I would appreciate if you can help me to forward the resume to concern person for internship or job related to either Support or Product Implementation.
BANKISLAMI ADC Unit - (Alternative Delivery Channels).
User administration of core banking application iMAL.
• Complains receive on daily basis UNISON (Customer Relationship Management).
• Complaint Resolution of VISA Debit Cards with the help of reading ATM Transaction Logs.
• Providing support to all Alternate Delivery Channel applications like ATMs, iSuit and CRM software
and it’s reporting.
• Troubleshooting, first level support to Phone Banking, Internet Banking and ATM Card issues.
• Biometric System Support for registration of customer Thumb impressions for Biometric
authentication on ATMs
• To coordinate with vendors to resolve the ATM technical issues