Summary

I would appreciate if you can help me to forward the resume to concern person for internship or job related to either Support or Product Implementation.

Experience

Company Logo
ADC Technical Support Engineer
Bank Islami
Jan 2018 - Mar 2018 | Karachi, Pakistan

INTERNSHIP:

BANKISLAMI ADC Unit - (Alternative Delivery Channels).
User administration of core banking application iMAL.

• Complains receive on daily basis UNISON (Customer Relationship Management).
• Complaint Resolution of VISA Debit Cards with the help of reading ATM Transaction Logs.
• Providing support to all Alternate Delivery Channel applications like ATMs, iSuit and CRM software
and it’s reporting.
• Troubleshooting, first level support to Phone Banking, Internet Banking and ATM Card issues.
• Biometric System Support for registration of customer Thumb impressions for Biometric
authentication on ATMs
• To coordinate with vendors to resolve the ATM technical issues

Education

Sir Syed University Of Engg. & Technology Karachi.
Short Course, CCNA ( Cisco Certified Network Associate)‎
Routing, Switches, Basic Concept Of Firewall, Etc
Incomplete
2016
Bahria College
Intermediate/A-Level, Faculty of Science (Pre-Engineering), intermediate‎
PHYSICS CHEMISTRY MATHS
Grade A
2013

Skills

Less than 1 YearDepartment Of ADC Sector - Alternative Delivery Channels

Languages

Beginner English
Expert Urdu