Summary

Highly acclaimed, bilingual B2B professional with a record of excellence in all areas of client relations, portfolio management, corporate, commercial, SME and government sector. Strong analytical skills with portfolio analysis, loss forecasting expertise, and understanding of financial reporting have delivered superior transparency with credibility organization. Corporate Account Specialist who combines a strategic, customer-focused, and operational mindset with financial management to maximize revenue, profitability, retention, and shareholder value. A strong and positive leader who provides clear direction in empowering teams to develop and implement the strategies and actions to achieve goals. Proven track record in mentoring, motivating, and retaining high performing personnel who thrive in a culture of continuous improvement.

Experience

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Corporate Accounts Specialist
Telenor Pakistan
Nov 2012 - Jul 2018 | Multan, Pakistan

 Retention and growth of the largest corporate portfolio (Govt & Pvt sector)
 Work to daily, weekly and monthly objectives and targets
 Provide first line support to the tagged accounts
 Ensure 98% collection on monthly basis
 Restrict churn in given threshold / targets
 Ensure Up-Selling of VAS & Devices
 Develop customer relationships by maintaining contact at an appropriate level
 Contribute to the ongoing development and improvement of the customer experience
 Quality management- look for means of improving as well as promoting quality
 Responsible of High Customer Satisfaction and account management

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Team Lead Business Segment
Telenor
Jun 2007 - Oct 2012 | Lahore, Pakistan

 Team Management
 Postpaid Floor Management
 Coordination with Internal Departments and Improvement in Different Process
 Roster Management
 Service Level Management
 Making shift highlights
 Managing Operational Issues
 Stakeholder Management
 Upselling and upselling campaigns
 RCM analysis
 Brain storming activities by conducting quiz and huddles

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Customer Relationship Officer
Telenor
Feb 2007 - Jun 2007 | Lahore, Pakistan

 Providing front end support to the postpaid subscribers.
 Involved in process development and process revamping in order to get processes streamlined with the organizational objectives.
 Keeping a strong follow-up on all the issues reported via emails and providing correct and immediate resolution.
 Reporting & Analysis regarding new initiatives that leads towards the increasing in revenue for the unit.
 Planning and developing VOCs to enhance customer experience

Education

Virtual University of Pakistan
Bachelors, , BCS(Hons)‎
2006

Skills

5+ Years Commercial awareness
5+ Years Communicaitons
5+ Years Corporate - Marketing Departments
5+ Years Corporate Sales Management
5+ Years Portfolio Management
3 Years Team Leadership

Languages

Expert Urdu
Expert English