I am a competent professional with over 14 years of rich experience in Store Operations, Sales & Marketing, Inventory Management, Human Resource, P&L Management; handling all business development activities, analysing market trends & establishing healthy & prolonged business relations with clients, thereby ensuring higher market share. I am proficient in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellence as well as ability to review market research and analyze market data, providing effective leadership and developing and implementing training objectives for staff. Distinction of leading the operations successfully; demonstrative excellence in conceptualizing and implementing various business strategies; adept in the innovative & profitable presentation of products. I have completed Bachelor of Arts from University of the Punjab
My key skills include Strategic Business Planning, Store Operations, Planning/Analysis, Inventory Management, Sales & Marketing, Relationship Management, Policies & Procedures, Budgeting & Cost Reduction, Business Development, P&L Accountability, Product & Brand Promotions, Team Building & Mentoring
Currently I am engaged with Ideas by Gulahmed, as a Deputy Store Manager, where I achieved operational objectives, controlled stock levels, maximized customer satisfaction, appraised procedures and administered team in a busy work environment; produced incident and performance reports. Successfully managed sales and marketing operations, ensured accomplishment of set business targets, meeting the ever-increasing competition from organized and unorganized structures. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
Orchestrate all bottom-line factors, including company vision, long-range strategic planning for business development, sales management, marketing, continuously motivate and coach, customer service and team management. Develop business strategies to augment customers’ pool, expand store traffic which significantly optimize profitability. Create marketing campaigns to promote a product, service/idea through planning, advertising, public relations, product development, distribution and research. Devise coaching and mentoring environment to implement best practices for staff development. Direct overall store operations, sales associates, merchandise and customer service. Ensure optimum levels of customers’ satisfaction through providing excellent service. Initiate and devise innovative ideas to increase market share and swiftly dealt with all issues that arise from staff or customers complaints, grievances etc. by implementing best practices.
• Established corporate strategies for achievement of top line and bottom-line targets; handled business planning, operations and analysis for assessment of revenue potential in business; implemented effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business.
• Achieved operational objectives, controlled stock levels, maximized customer satisfaction, appraised procedures and administered team in a busy work environment; produced incident and performance reports.
• Controlled store productivity and optimized performance by reviewing weekly performance report, achieved and surpassed sales targets, and reported daily activities of area to Area Manager.
• Accomplished all HR and payroll documentation in timely manner; minimized store controllable expenses within budget and devised actions for claims, miss-mates and damaged goods.