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Posted Jun 22, 2022 164 views
Key Responsibilities
- Working with development to ensure items are completed and properly tested.
- Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.
- Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
- Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
- Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.
Key Skills and Competencies
- Excellent Communication Skills.
- Eager to learn.
- Ability to work independently and as a team member.
- Ability to work in a fast-paced environment.
- Ownership of issues through resolution
- Strong Analytical and Problem-Solving Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Department:
Software Development
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jul 23, 2022
Posting Date:
Jun 22, 2022
Physcian EMR (iPEMR)
Healthcare / Hospital / Medical · 51-100 employees - Lahore
Physcian EMR (iPEMR)
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