Please turn on your javascript Call Centre Manager Job, Lahore, Physiotherapy Works LTD - ROZEE.PK

Call Centre Manager

Physiotherapy Works LTD Unverified

Lahore, Pakistan

Posted Oct 10, 2016 13 views

PKR. 550,000 - 600,001/Month

Apply For This Job


Job Description

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

  • answer calls and respond to emails 
  • handle customer inquiries both telephonically and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information 
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports

Education and Experience

  • high school diploma or equivalent
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

Key Competencies

  • verbal and written communication skills
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • judgment
  • adaptability
  • team work
  • stress tolerance
  • resilience

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gulberg 3, Lahore, Pakistan
No Preference
Minimum Education:
Degree Title:
Non- Matriculation
Career Level:
Experienced Professional
Fresh - 1 Year
Apply Before:
Nov 08, 2016
Posting Date:
Oct 10, 2016
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Physiotherapy Works LTD

Call Center · 51-100 employees - Lahore

Physiotherapy works LTD

Similar Job Titles

Call Centre Executives

Isfa Trading, Lahore, Pakistan
Posted Mar 01, 2018

Call Centre Advisor

Bamservice, Karachi, Pakistan
Posted Mar 24, 2018

Call Center Agent / TSR

Alfa Communication Centre, Lahore, Pakistan
Posted Mar 08, 2018
I found a job on Rozee!
Rozee Career Talks