PMTAC is seeking experienced applicants with strong Communication Skills.


Key Responsibilities



  • Manage large amounts of incoming/outgoing calls



  • Accept requests for assistance or problem reports from users



  • Scheduling the appointments and prioritizing daily schedule as well as projected monthly schedules



  • Identify and assess customers’ needs to achieve satisfaction



  • Build sustainable relationships and trust with customer accounts through open and interactive communication



  • Provide accurate, valid and complete information by using the right methods/tools



  • Meet personal/customer service team sales targets and call handling quotas



  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution



  • Keep records of customer interactions, process customer accounts and file documents



  • Follow communication procedures, guidelines and policies


Eligibility & Requirements



  • Minimum Bachelor's Degree



  • Proven customer support experience or experience as a client service representative



  • Track record of over-achieving quota



  • Strong phone contact handling skills and active listening



  • Familiarity with CRM systems and practices



  • Customer orientation and ability to adapt/respond to different types of characters



  • Excellent communication and presentation skills



  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Oct 02, 2022
Posting Date:
Sep 02, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
20-29%
Flexible work time:
No
Remote work option:
No
Transport allowance:
Yes
Dedicated vehicle / Pick-and-Drop:
Yes

PMTAC Pvt Ltd

Information Technology · 101-200 employees - Rawalpindi

PMTAC is a growing multinational software and healthcare IT company. The company has established its setup in a short span of a few years, which lays the foundations for productivity. PMTAC is following a formula of long-term growth by utilizing labor force increase, investment activity, scientific and technological progress. PMTAC clients are Healthcare and Medical Practices that do not wish to expend the time or resources on performing in-house billing. PMTAC offers healthcare providers unrivaled medical billing and healthcare software support. We offer services that maximize the power of technology to give healthcare providers better control over scheduling and billing, total access to all of their billing information and comprehensive practice-management reports while reducing the all-important cost factor. Providing qualitative and quantitative services to our clients.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Client Relation Manager

AU Group of Companies, Karachi, Pakistan
Posted Sep 05, 2022
I found a job on Rozee!