Customer Service Representative - Bilingual (Spanish & English)

PMTAC Pvt Ltd Verified

Rawalpindi , Pakistan

Posted Jul 28, 2020 61 views Report Job

PKR. 45,000 - 50,000/Month

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Job Description

  • As a Billing Customer Service Rep, you will be dealing directly with the patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence regarding billing. You will also oversee the collection of timely documentation from network providers and patients to ensure adherence to quality standards.
  • This is a billing role where representatives will take inbound calls from patients regarding questions on their bills (not technically call center position). Must know how to read EOB). Reps will also be responsible for updating patient accounts, making it important to have knowledge of CPT, ICD-9/10 and HCPCS codes
  • Must have grip on Spanish and English both languages.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Qualifications / Skills:

  • Customer service
  • Product knowledge
  • Quality focus
  • Problem-solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • The grip on both Languages English and Spanish

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Aug 29, 2020
Posting Date:
Jul 28, 2020
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Information Technology · 101-200 employees - Rawalpindi

PMTAC is a growing multinational software and healthcare IT company. The company has established its setup in a short span of a few years, which lays the foundations for productivity. PMTAC is following a formula of long-term growth by utilizing labor force increase, investment activity, scientific ...Read More

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