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Job Description

Preferred Qualification:

  • Bachelor’s degree in the relevant field (business, management, marketing etc.).
  • Minimum of 10 years’ work experience in the areas of billing and collection is required.
  • Experience in billing and collection areas pertaining to utility services especially water supply, sewerage and solid waste collection and disposal operations is highly desired  

Tasks / Responsibilities:

  • Under the overall supervision of Institutional development expert
  • Develop billing and collection distribution and collection performance parameters and targets for the PSs in relation with the services benchmarks (IPPMS).
  • Contribute to development of customer services related aspects of business and operational plans to achieve the set targets.
  • Identify billing and collection related resource, process, equipment and skill requirements for the implementation of these plans in a phased approach.
  • Provide technical input to institutional systems though policies, procedures, tools and training pertaining to:
  • Billing Distribution systems
  • Billing Collection framework
  • Performance indicators and reports
  • Support periodic performance reviews of the PSs, providing a detailed diagnostic report as well as corrective measures related to billing and collection mechanism. The review would also assess the effectiveness of newly introduced policies, procedures and tools as well as the capacity of relevant professionals

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
No Preference
Minimum Education:
Degree Title:
Bachelor’s degree in the relevant field (business, management, marketing etc.).
Career Level:
Experienced Professional
Minimum Experience:
10 Years
Apply Before:
Jan 17, 2020
Posting Date:
Dec 18, 2019
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