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Customer Service Executive

Premier BPO Unverified

Lahore, Pakistan

Posted 3 days ago 194 views    Report Job

PKR. 35,000 - 45,000/Month

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Job Description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations and other queries:

  • Act as a company word of mouth.
  • Greet customers warmly and assertion problem or reason for calling.
  • Resolve customer complaints via phone or e-mail and later up-sell opportunity.
  • Use telephone line and e-mails to reach out to customers and verify account information.
  • Assist with placement of orders, refunds or exchanges.
  • Advise on Company information.
  • Suggest solutions when a product malfunctions and assist accordingly.
  • Attempts to persuade customer to reconsider cancelation. 
  • Work with customer service manager to ensure proper customer service is being delivered. 

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
May 16, 2018
Posting Date:
Apr 17, 2018
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