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Posted Apr 17, 2018 34 views
PKR. 35,000 - 45,000/Month
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations and other queries:
- Act as a company word of mouth.
- Greet customers warmly and assertion problem or reason for calling.
- Resolve customer complaints via phone or e-mail and later up-sell opportunity.
- Use telephone line and e-mails to reach out to customers and verify account information.
- Assist with placement of orders, refunds or exchanges.
- Advise on Company information.
- Suggest solutions when a product malfunctions and assist accordingly.
- Attempts to persuade customer to reconsider cancelation.
- Work with customer service manager to ensure proper customer service is being delivered.
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
May 17, 2018
Posting Date:
Apr 17, 2018
Premier BPO
Services · 11-50 employees - Lahore
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