Customer Retention Specialist

Prestige International Verified

Multiple Cities, Pakistan

Posted Jun 07, 2019 428 views

PKR. 35,000 - 50,000/Month

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Job Description

We are looking for Customer Retention Specialists (CRS) to join our team. The primary responsibility of a CRS is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The CRS will create strong working relationships with the Software Sales team, and other internal teams to ensure complete customer satisfaction.

Qualifications

  • Excellent English written and verbal communication skills are a must.
  • 1+ years of retention, renewal or account management experience or a combination of experience and education
  • Strong organization skills with an emphasis on territory management
  • A process-oriented individual who is capable enough to grasp the procedures at Prestige International
  • Excellent Computer and Internet skills with a strong understanding of Microsoft Office

Hours: Working hours will be between 5 pm to 2 am (Mon-Fri), Pakistan time, with a business day of 8 hours a day.

If you are looking for a career, not just a job, we'd love to hear from you. 

Job Details

Industry:
BPO
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Jul 07, 2019
Posting Date:
Jun 07, 2019
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Prestige International

BPO · 11-50 employees - Islamabad, Rawalpindi

Prestige International is an emerging provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights, and superio ...Read More

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