Call Center QA Specialist

Prime BPO Verified

Rawalpindi , Pakistan

Posted Nov 14, 2019 64 views

PKR. 20,000 - 25,000/Month

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Job Description

Quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center. The QA will monitor outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures


Requirments:



  • At least 6 months Call Center Experience.

  • Bachelor Degree is a plus.

  • Excellent verbal, written and interpersonal communication skills.

  • Must be self-motivator and self-starter.

  • Focus on quality and customer service.

  • Exceptional listening and analytical skills.

  • Solid time management skills.

  • Must be able to effectively deal with people at all levels inside and outside of the Company.

  • Creative ability & writing proficiency.

  • Ability to multitask and successfully operate in a fast paced, team environment.

  • Must adapt well to change and successfully set and adjust priorities as needed.

  • Must be proficient with Microsoft Office (intermediate Word, basic Excel).

Job Details

Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Dec 14, 2019
Posting Date:
Nov 14, 2019
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Call Center · 101-200 employees - Rawalpindi

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