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Posted Nov 29, 2022 111 views
PKR. 25,000 - 30,000/Month
The quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.
Responsibilities:
- Perform live call monitoring and provide trend data to the site management team.
- Perform daily evaluations of customer interacting departments.
- Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
- Making and sharing daily productivity reports.
- Participate and coordinate in calibration sessions.
- Call Scoring according to call evaluation.
- Provides feedback to Sales reps, team leaders, and managers.
- Conduct feedback and training sessions for reps.
- Resolve any disputes filed by reps, TLs, and/or Managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Perform any and all other duties as assigned.
- Achieve all daily and monthly KPIs.
Qualifications and Skills Needed:
- Bachelor’s Degree is preferred.
- Excellent English communication skills
- Must be comfortable with working night shift.
- Excellent verbal, written, and interpersonal communication skills.
- Experience in the role is a plus.
- Excellent proficiency in MS-Excel (Stats/Graphs)
- Adaptability.
- Detail oriented.
- Exceptional listening and analytical skills.
- Selection Process.
- Candidates will first go through an assessment test.
What are we offering?
- Excellent remuneration
- Paid Annual, Sick & Casual leaves.
- Leaves Encashment
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Location:
Gender:
Female
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Dec 30, 2022
Posting Date:
Nov 29, 2022
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