This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 27, 2020
PKR. 20,000 - 25,000/Month
Quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.
- The QA will monitor outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- This individual will assist in developing, creating and implementing call center quality processes and procedures
Requirements:
- At least 6 months Call Center Experience.
- Bachelor Degree is a plus.
- Excellent verbal, written and interpersonal communication skills.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Location:
Gender:
Female
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 01, 2020
Posting Date:
Mar 27, 2020
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