This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jan 17, 2022 3 views
The quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.
Responsibilities:
- Perform live call monitoring and provide trend data to the site management team.
- Perform daily evaluations of customer interacting departments.
- Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
- Making and sharing daily productivity reports.
- Participate and coordinate in calibration sessions.
- Call Scoring according to call evaluation.
- Provides feedback to Sales reps, team leaders, and managers.
- Conduct feedback and training sessions for reps.
- Resolve any disputes filed by reps, TLs, and/or Managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Perform any and all other duties as assigned.
- Achieve all daily and monthly KPIs.
- Qualifications and Skills Needed:
- Bachelor’s Degree is preferred.
- Excellent English communication skills
- Must be comfortable with working night shift.
- Excellent verbal, written, and interpersonal communication skills.
- Experience in the role is a plus.
- Excellent proficiency in MS-Excel (Stats/Graphs)
- Adaptability.
- Detail oriented.
- Exceptional listening and analytical skills.
- Selection Process.
- Candidates will first go through an assessment test.
- Only those candidates who pass the assessment test will go through the next round of interviews.
- What are we offering?
- Excellent remuneration
- Paid Annual, Sick & Casual leaves.
- Leaves Encashment
- Health Insurance (Self & spouse)
- Transport (For Females only)
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Location:
Gender:
No Preference
Age:
20 - 35 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Feb 17, 2022
Posting Date:
Jan 17, 2022
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Manager Quality Assurance
First American Corporation (Pvt) Ltd., Sialkot, Pakistan
Posted Apr 15, 2024I found a job on Rozee!
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
