Team Leader - Call Center

Prime BPO Verified

Multiple Cities, Pakistan

Posted 4 days ago 139 views Report Job

PKR. 30,000 - 35,000/Month

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Job Description

We are looking for qualified TEAM LEADERS to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.  

Responsibilities:  

  • Create an inspiring team environment with an open communication culture.  
  • Set clear team goals  
  • Delegate tasks and set deadlines  
  • Oversee day-to-day operation  
  • Monitor team performance and report on metrics  
  • Motivate team members  
  • Discover training needs and provide coaching  
  • Listen to team members’ feedback and resolve any issues or conflicts  
  • Recognize high performance and reward accomplishments  
  • Encourage creativity and risk-taking  
  • Suggest and organize team building activities    

Requirements  

  • Minimum two years experirence in call canter industry
  • Minimum six months experience as Team Lead
  • In-depth knowledge of performance metrics  
  • Good PC skills, especially MS Excel  
  • Excellent communication and leadership skills  
  • Organizational and time-management skills  
  • Decision-making skills  

    Benefits:

  • Punctuality Bonus
  • Performance Bonus
  • Quality Bonus
  • Health Insurance of family

Job Details

Industry:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jan 19, 2019
Posting Date:
Jan 11, 2019
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Prime BPO

Call Center · 101-200 employees - Islamabad, Rawalpindi

pPrime IT Solutions/p

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