Team Leader Operation (International Outbound)

Prime BPO Verified

Multiple Cities, Pakistan

Posted Oct 15, 2021 114 views

PKR. 30,000 - 40,000/Month

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Job Description

We are looking for experienced Team Leader.

  • Candidates with relevant experience are encouraged to apply now

Required Qualities:

  • Min. 2 years Outbound Sales/ Telemarketing experience.
  • An American accent.
  • Ability to effectively manage a team.
  • Proactively manage efficient team delivery and output within agreed service levels and business targets.
  • Effectively manage business processes within the team, such as time and attendance and ACT reporting and accurate flow of information to internal sources.
  • Resolve escalated inquires and complaints, taking responsibility for the action required where necessary.
  • Coaching sessions with team members.
  • Regularly appraise and review staff in line with company methodology.
  • Provide clear and constructive feedback to both good and bad performers.
  • Effective Communication Skills.

Responsibilities:

  • Responsible for overseeing all activities within a team.
  • Responsible for deciding how to approach tasks and develop a plan to accomplish them.
  • Responsible for keeping track of and structuring various tasks, employees and documents.
  • Responsible for determining the goals that members will work toward.

Job Details

Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Nov 14, 2021
Posting Date:
Oct 15, 2021

Work Environments

Supervisor’s gender:
Either
Percentage of female coworkers:
10-19%
Flexible work time:
No
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Not at all
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