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Team Leader Operations

Prime BPO Verified

Multiple Cities, Pakistan

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Posted Nov 29, 2022 161 views

PKR. 40,000 - 60,000/Month

We are looking for Team Lead Operations r with Excellent managerial skills along with sales experience on Final Expense  Auto campaigns. Having atleast 1.5 to 3 years of relevant experience in BPO Sales industry.

The role offered by the company entails:

  •  Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
  •  Provide training to the new staff for all clients or as required.
  •  Assess team’s overall and individual’s performance and coach the team member to improve the efficiency of the operations.
  •  Address disciplinary problems of team members according to company’s policies.
  •  Strategize and execute action plans to handle any exceptional incident and/or situation.
  •  Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirements of the operations.
  •  Schedule staff according to the required volume trends and expected volumes as shared by the management.
  •  Handle leave requests, managing absenteeism with respect to the required bodies on chair
  •  Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
  •  Handle sporadic projects with optimum efficiency
  •  Plan, create a budget and execute all short term projects, as well as ramp-ups for on-going permanent clients or projects.
  •  Correspond with the clients and facilitate them as and when required.
  •  Compile reports to provide performance visibility to the management.
  •  Correspond with internal domains to ensure smooth operations.
  •  Able to work in night shift

Skills

Fluent in English Conversation Awareness Marketing Functions Record Keeping Leadership Qualities Team Leading Skills Team Management

Job Details

Industry:
Call Center
Functional Area:
Operations
Total Positions:
7 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 30, 2022
Posting Date:
Nov 29, 2022

Prime BPO

Call Center · 101-200 employees - Islamabad, Rawalpindi
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