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Posted Jan 25, 2023 179 views
We are looking for Team Lead Operations with Excellent managerial skills along with sales experience on Final Expense Auto campaigns.Having relevant experience in BPO Sales industry.
The role offered by the company entails:
- Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
- Provide training to the new staff for all clients or as required.
- Assess team’s overall and individual’s performance and coach the team member to improve the efficiency of the operations.
- Address disciplinary problems of team members according to company’s policies.
- Strategize and execute action plans to handle any exceptional incident and/or situation.
- Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirements of the operations.
- Schedule staff according to the required volume trends and expected volumes as shared by the management.
- Handle leave requests, managing absenteeism with respect to the required bodies on chair
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
- Handle sporadic projects with optimum efficiency
- Plan, create a budget and execute all short term projects, as well as ramp-ups for on-going permanent clients or projects.
- Correspond with the clients and facilitate them as and when required.
- Compile reports to provide performance visibility to the management.
- Correspond with internal domains to ensure smooth operations.
- Able to work in night shift
Skills
Job Details
Industry:
Functional Area:
Total Positions:
7 Posts
Job Shift:
Third Shift (Night)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 25, 2023
Posting Date:
Jan 25, 2023
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