Customer Service Officer

Prime Human Resource Services (Pvt) Ltd

Karachi , Pakistan

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Posted Nov 17, 2025 320 views Report Job

PKR. 40,000 - 45,000/Month

We are looking for a customer-focused Phone Banking Officer to handle inbound and outbound calls, assist customers with banking queries, and provide timely resolutions while ensuring service excellence.

Key Responsibilities:

Handle customer calls professionally and provide accurate information on banking products and services.
Resolve customer complaints and queries within defined timelines.
Promote and cross-sell bank products when required.
Maintain call logs and ensure compliance with bank policies and security protocols.

Requirements:

Bachelor’s degree in any discipline.
0–2 years of experience in customer service or call center (banking preferred).
Excellent communication and interpersonal skills.
Problem-solving attitude with ability to work under pressure.
Flexibility to work in rotational shifts.

Skills

Cold Calling Skills Good Communication Skills Customer Service Customer Satisfaction Management

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Permanent Recruitment - Outsourcing

Job Location:

Karachi, Pakistan

Gender:

No Preference

Age:

22 - 30 Years

Minimum Education:

Bachelors

Degree Title:

Commerce

Career Level:

Entry Level

Minimum Experience:

1 Year (Customer Service)

Apply Before:

Dec 18, 2025

Posting Date:

Nov 17, 2025

Prime Human Resource Services (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Karachi

We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.