Job responsibilities:

  • Perform Sales and Delivery Order Management tasks
  • Contribute to the development of customer relationships through proactive customer communication related to order management e.g. product availability, order status, and delivery tracking
  • Support Credit Management, Billing, and Accounts Receivable Follow-up
  • Manage Master Data maintenance process to ensure effective order management
  • Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, and corrective actions to the customer andensure on-time closure for non-product quality-related complaints.
  • Capture customer expectations / requirements and feedback to BU / Functions  
  • Support implementation of business rules related to customer order management process
  • Provide order status reports and monitor customers’ order placement against sales forecast
  • Contribute to further development of customer care organizations in the Asia Pacific, fostering a culture of customer focus in the team
  • Provide monthly KPI data
  • Regional Coordination (emails and phone calls) for import tracking and follow-up on shipments
  • Communication with Customer on updates on orders, follow up on LC, update on shipment, follow-up on repeat orders.


  1. A Bachelor’s degree in business administration or equivalent; and 3 to 5 years of related experience and/or training·
  2. Extensive experience in customer service, sales, and/or logistics·
  3. Ability to effectively establish rapport, present information, and respond to questions from managers, clients, customers, and other stakeholders  · 
  4. Good communication skills; fluent in spoken and written English. · 
  5. Working experience of SAP and CRM.· 
  6. Skill and ability to operate a computer and work extensively with EXCEL, WORD, and OUTLOOK·
  7. Skill and ability to organize and prioritize work, and meet deadlines  ·
  8. Growth mindset

Pick and drop and lunch facility available.

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Permanent Recruitment - Outsourcing
Job Location:
24 - 33 Years
Minimum Education:
Degree Title:
Supply Chain
Career Level:
Experienced Professional
3 Years - 5 Years
Apply Before:
Oct 03, 2022
Posting Date:
Sep 02, 2022

Prime Human Resource Services (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Karachi

We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.

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