Customer Service Officer - Supply Chain Department
Prime Human Resource Services (Pvt) Ltd
Karachi , Pakistan
Posted Sep 02, 2022 692 views
Job responsibilities:
- Perform Sales and Delivery Order Management tasks
- Contribute to the development of customer relationships through proactive customer communication related to order management e.g. product availability, order status, and delivery tracking
- Support Credit Management, Billing, and Accounts Receivable Follow-up
- Manage Master Data maintenance process to ensure effective order management
- Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, and corrective actions to the customer andensure on-time closure for non-product quality-related complaints.
- Capture customer expectations / requirements and feedback to BU / Functions
- Support implementation of business rules related to customer order management process
- Provide order status reports and monitor customers’ order placement against sales forecast
- Contribute to further development of customer care organizations in the Asia Pacific, fostering a culture of customer focus in the team
- Provide monthly KPI data
- Regional Coordination (emails and phone calls) for import tracking and follow-up on shipments
- Communication with Customer on updates on orders, follow up on LC, update on shipment, follow-up on repeat orders.
Requirements:·
- A Bachelor’s degree in business administration or equivalent; and 3 to 5 years of related experience and/or training·
- Extensive experience in customer service, sales, and/or logistics·
- Ability to effectively establish rapport, present information, and respond to questions from managers, clients, customers, and other stakeholders ·
- Good communication skills; fluent in spoken and written English. ·
- Working experience of SAP and CRM.·
- Skill and ability to operate a computer and work extensively with EXCEL, WORD, and OUTLOOK·
- Skill and ability to organize and prioritize work, and meet deadlines ·
- Growth mindset
Pick and drop and lunch facility available.
Job Details
Prime Human Resource Services (Pvt) Ltd
We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.
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