Posted May 14, 2026 204 views
Prime Human Resource Services (Pvt) Ltd is seeking a dedicated Phone Banking Officer with at least one year of experience to join their team. The ideal candidate holds a bachelor's degree and possesses excellent communication and interpersonal skills. This role involves handling customer inquiries, resolving banking issues over the phone, and maintaining a high level of customer satisfaction by providing timely and accurate information.
The Phone Banking Officer is responsible for managing multiple phone interactions efficiently. This position requires strong multitasking abilities and attention to detail for data entry and management tasks. The candidate should be skillful in problem resolution, demonstrating active listening to understand customer needs and offering appropriate banking solutions. Prior experience in a call center or banking environment is advantageous but not mandatory.
Responsibilities
- Answer incoming calls promptly and professionally, addressing customer inquiries related to banking products and services.
- Assist customers in resolving account issues, transaction disputes, and other banking concerns over the phone.
- Maintain accurate and up-to-date customer data by performing careful data entry and management tasks.
- Utilize active listening and effective communication techniques to understand and respond to customer needs clearly.
- Handle multiple customer interactions simultaneously, managing time and tasks efficiently in a fast-paced environment.
- Record detailed notes of customer interactions and follow up on actions required to ensure resolution.
- Ensure compliance with banking policies, procedures, and regulatory requirements during all customer interactions.
- Collaborate with other departments to escalate and resolve complex customer issues in a timely manner.
- Participate in training sessions to enhance product knowledge and improve customer service skills.
- Strive to achieve customer satisfaction goals and contribute to the overall success of the phone banking team.
Skills
Prime Human Resource Services (Pvt) Ltd
We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.
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